Loan Executive (Banking, West, contract ending 31 July 2025)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a detail-oriented professional to manage secured loans processing. The role involves handling customer inquiries, ensuring timely processing of requests, and supporting team operations. Ideal candidates will have experience in financial institutions and strong analytical skills.

Qualifications

• Minimum 2 years of relevant experience in financial institutions.
• Knowledge of consumer banking products/services and workflows.

Responsibilities

• Process record creation and system updates in Bank’s operating systems.
• Handle customer/lawyer enquiries and assist in audit preparation.
• Manage adhoc projects assigned by Team Manager.

Skills

Analytical Skills

Problem-Solving

Organizational Skills

Communication

Education

Business and Finance

Business Administration

Operations Management

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Responsibilities

1. Perform processing of record creation and system updating in Bank’s operating systems relating to Secured Loans

2. Process disbursement & fee payments relating to Secured Loans

3. Prepare payment instructions/advice & notification letters to customers

4. Review & update system reports on daily, weekly and monthly basis

5. Filing of source reports & media and arrange archival

6. Handle customer / lawyer’s enquiries

7. Assist in audit preparation, UAT, system enhancement etc

8. Manage adhoc project assigned by Team Manager / Supervisor

9. Ensure all requests are processed within specified Service standard, timely and accurately

10. To highlight any discrepancy / deviation to the Team Manager/ Supervisor.

11. To ensure high quality level in services delivery

12. Support the Team Manager/Supervisor to ensure the smooth operation of the team /department

13. Assist Team Manager / Supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk

Requirements

1. Business and Finance, Business Administration, Operations Management or related disciplines preferred

2. Minimum 2 years of relevant experience in financial institutions, either in Credit Operations or Secured Loans

3. Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery

4. Strong analytical, systemic, and problem-solving skills with ability to deep diving into issues & details

5. Good organizational skills with demonstrated ability in managing event/project

6. Good communication and presentation skills

7. Knowledge of Process Improvement Toolkit and metrics/measurement

8. Good understanding of operational risks.

9. Meticulous with eye for details Flexibility and ability to multi-task and take on different types of roles and

activities at the same time.

10. Proficient in Microsoft Office especially in Advanced Microsoft Excel & Microsoft PowerPoint

A License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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