Senior/Assistant Director, Digital Government for Business Division

Ministry of Trade and Industry; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking innovative thinkers to enhance public service delivery for businesses. Join a dynamic team tasked with developing a comprehensive digital government strategy that simplifies compliance and improves service coordination. This role offers a unique opportunity to shape the future of government services, ensuring they are user-friendly and efficient. If you are passionate about leveraging technology to drive change and improve the business landscape, this position is perfect for you. Collaborate with diverse stakeholders and contribute to impactful initiatives that foster economic growth and innovation.

Qualifications

• Strong background in policy, consulting, or product management.
• Experience in data analysis and translating insights into action.

Responsibilities

• Develop the Digital Government Blueprint for Businesses.
• Collaborate to design user journeys that support businesses.
• Analyze service data to drive continuous improvement.

Skills

Policy Development

Data Analysis

Product Management

Communication Skills

Change Management

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

What the role is:

The Digital Government for Business (DGB) Division at the Ministry of Trade and Industry is reimagining how Government serves businesses digitally. Our multidisciplinary team works to simplify compliance, improve coordination, and build services that businesses trust and value. We're seeking bold thinkers and passionate collaborators to help transform public service for businesses - come shape the future with us.

What you will be working on:

Key Responsibilities: Depending on your strengths and interests, your responsibilities may include:

1. Policy and Strategy:
   - Develop the Digital Government Blueprint for Businesses, defining a coherent G2B digital services ecosystem.
   - Align digital policies, service standards, and performance outcomes across G2B-facing agencies.
   - Drive cross-agency platforms to improve coordination and delivery of licensing, grants, and other business-facing services.
2. Product & Service Design:
   - Collaborate with GovTech, Civil Service College, and agency teams to co-design end-to-end user journeys that support and delight businesses.
   - Build compelling cases for change using research, data, and user feedback from senior leaders across Government.
3. Data & Service Governance:
   - Track and improve G2B service performance across Government.
   - Analyse service data and pain points to drive continuous improvement.
   - Develop common standards and dashboards for business services.
   - Enhance business grant governance and efficiency.

What we are looking for:

Requirements: Join us if you are excited about improving public service delivery and passionate about helping businesses thrive through better Government services. We welcome people from diverse professional backgrounds – including policy, consulting, product management, service delivery operations, and technology.

We are looking for:

• Concept Architects: You bring vision and clarity to chaos. You structure big, ambiguous problems through frameworks and thoughtful analogies, asking the right questions so we build with purpose.
• Bridge-builders: You connect people, ideas, and institutions. You navigate complexity, find common ground, and align diverse stakeholders around a shared direction — with trust and momentum.
• Data storytellers: You don’t just crunch data — you translate it into insights that inform, inspire, and drive action. Whether you’re building dashboards or identifying performance metrics, you help us see what matters and what to do next.
• Communicators: You craft crisp narratives from complex ideas. Whether it’s a Cabinet paper, a policy presentation, or a team conversation, you speak with clarity, credibility, and intent.
• Independent do-ers: You see what needs to be done — and do it. You take the initiative, follow through, and don’t wait for permission to make things better. You’re self-directed but not siloed; collaborative but not dependent. You view uncharted territory as an opportunity to explore, experiment, and lead.

Bonus experience (nice to have):

• Experience in change management or transformation initiatives;
• Experience working across both the private and public sectors;
• Experience in data or software development;
• Experience spanning domains, functions, and digital transformation.

About Ministry of Trade and Industry:

The Ministry of Trade and Industry (MTI) seeks to transform Singapore into a leading global city of talent, enterprise, and innovation. Our mission is to promote economic growth and create good jobs to enable Singaporeans to improve their lives. In MTI, you can expect an exciting, challenging, and rewarding career!