Centre Executive - Sengkang West

ACTIVE GLOBAL SPECIALISED CAREGIVERS PTE. LTD; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading company in healthcare is seeking an Operations Coordinator to assist in managing center operations, drive sales, and ensure compliance with regulatory requirements. The ideal candidate will have strong communication skills, experience in operational roles, and a passion for community engagement. This position offers a flexible work environment and opportunities for career development.

Benefits

Attractive base salary and incentives

Career development opportunities

Industry-specific training and coaching

Flexible environment for brainstorming

15 days annual leave

Qualifications

• Minimum 1 year in operational role preferred.
• Experience with MOH or healthcare stakeholders is a plus.

Responsibilities

• Assist with running operations and drive sales volume.
• Ensure compliance with MOH service requirements.
• Resolve client feedback and complaints effectively.

Skills

Communication

Case Resolution

Microsoft Office

Community Engagement

Education

Diploma or Degree

Job description

Job Description:

• Report directly to the Centre Management.
• Assist the centre management with running the operations of the centre.
• Actively drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Ensuring that the logistics and operational capability of the centre runs smoothly.
• Ensuring timely and appropriate administration and documentation according to required law, processes and regulations.
• Participate & represent on behalf of the company’s services with confidence.
• Represent the centre in the absence of any management.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements:

• Diploma or Degree in any field is welcome.
• 5-days work week. Rotational weekends (Sat & Sun) required.
• Preferably minimum 1 year in operational role.
• Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.
• Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.
• Experience working with elderly in the community would be good to have.
• Hands-on and enjoys community setting.
• Able to work independently with little supervision.
• Proficient in Microsoft Office and comfortable with IT.
• Able to speak local languages and dialect (preferable) to communicate with elderly clients.

Benefits:

• Attractive base salary and incentives for driving results.
• Great opportunity for career development in a growing market and organization.
• Industry-specific training and coaching by a highly experienced team.
• Highly flexible environment to brainstorm and implement ideas.
• 15 days annual leave.