Business Analyst

Infosys Limited Digital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in digital services is seeking passionate individuals to build impactful solutions for enterprises. The role involves gathering requirements, optimizing processes, and ensuring alignment with organizational goals. Strong communication and analytical skills are essential for success.

Qualifications

• Gather and analyze requirements, translate business needs into technical specifications.
• Identify opportunities to optimize processes via the CCaaS platform.

Responsibilities

• Develop and maintain process diagrams, use cases, and documentation.
• Act as a liaison between business stakeholders and technical teams.

Skills

Technology

Infrastructure-Contact Center

Telephony

Excellent customer interfacing skills

Strong written and verbal communication skills

High attention to detail

Strong analytical and problem-solving skills

Job description

Job details

Work Location: Singapore

State / Region / Province: Singapore

Country: Singapore

Domain: Delivery

Interest Group: Infosys Limited

Skills: Technology, Infrastructure-Contact Center, Telephony

Company: ITL Singapore

Requisition ID: 133076BR

Job description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience managing systems for global enterprises, we guide our clients through their digital journey by providing an AI-powered core to prioritize change execution and empowering them with agile digital solutions to enhance performance and customer satisfaction. Our continuous learning agenda fosters ongoing improvement through digital skills transfer and innovation.

Visit www.infosys.com to learn how Infosys (NYSE: INFY) can assist your enterprise.

Short Description:

If you are passionate about building impactful solutions for enterprises, communities, and the world, Infosys is the right place for you.

Roles & Responsibilities

• Gather and analyze requirements, translate business needs into technical specifications, and ensure CCaaS solutions align with organizational goals. Map existing contact center workflows for inbound/outbound calls, chat, email, and other channels.
• Develop and maintain process diagrams, use cases, and documentation to support process improvements.
• Identify opportunities to optimize processes via the CCaaS platform, such as automating repetitive tasks and enhancing self-service features.
• Act as a liaison between business stakeholders and technical teams to ensure clear understanding of requirements.

Additional Skills

• Excellent customer interfacing skills
• Strong written and verbal communication skills
• High attention to detail and strong analytical and problem-solving skills

At Infosys, we recognize individual needs. If you require adjustments during recruitment due to disability, illness, or injury, please contact our Recruitment team via email at [e-mail] or call 1-866-472-0935. You may also specify your preferred communication method.

Note: To protect all parties involved, Infosys does not accept unsolicited third-party resumes unless through formal agreements. All recruitment must be coordinated through the Talent Acquisition department.

All employment aspects at Infosys are merit-based. We are committed to diversity and inclusion. Infosys is an equal opportunity employer.