Executive, Operations (Indoor Attractions)

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wildlife organization in Singapore is seeking an Executive for Operations at their indoor attractions. This role involves managing daily operations, ensuring safety and compliance, and enhancing guest experiences. Ideal candidates should have relevant experience in service operations and strong communication skills, with a focus on teamwork and problem-solving.

Qualifications

• Minimum O level qualification required.
• At least 3 years of relevant experience in service or ground operations management.
• Excellent communication skills in English.

Responsibilities

• Assist in writing, reviewing, and updating SOPs and RAs.
• Manage daily attractions operations including queue and safety.
• Train and develop team members and manage performance reviews.

Skills

Communication

Time Management

Problem Solving

Teamwork

Education

O Level qualification

Tools

Microsoft Office

Job description

Executive, Operations (Indoor Attractions)

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, integrating five wildlife parks with nature-based experiences, green spaces, and an eco-friendly resort.

Main Duties & Responsibilities

• Assist in writing, reviewing, and updating SOPs and RAs to ensure clarity, compliance, and industry standards.
• Coordinate procurement and logistics for furniture, fittings, and equipment.
• Lead testing scenarios to identify and resolve gaps in equipment and processes.
• Participate in hiring, onboarding, and training of team members.
• Manage daily attractions operations, including queue, crowd, safety, and cleanliness.
• Supervise ticketing and cash handling procedures.
• Ensure safety standards and quality compliance.
• Enhance guest experience through feedback management and service quality improvement.
• Train and develop team members, manage manpower, and conduct performance reviews.
• Generate reports and analyze operational data.
• Assist wildlife management efforts and manage assigned projects.
• Perform other relevant duties as assigned.

Job Requirements

• Minimum O level qualification.
• At least 3 years of relevant experience, preferably in service or ground operations management.
• Experience in attractions is an advantage.
• Service-oriented, courteous, confident, and pleasant demeanor.
• Excellent communication skills in English.
• Team player with the ability to work independently.
• Resourceful, with good time management and problem-solving skills.
• Proficient in Microsoft Office.
• Willing to work rotating shifts, including weekends and public holidays.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Travel Arrangements