Membership Advisor [Japanese Speaking]

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that specializes in vacation planning and customer service. This role offers the chance to assist customers with hotel reservations and vacation packages while ensuring their satisfaction through effective communication. You will be responsible for handling inquiries, resolving issues, and promoting customer retention. If you have a passion for customer service and enjoy working in a collaborative environment, this position is perfect for you. Embrace the opportunity to grow your skills in a supportive atmosphere while making a positive impact on clients' travel experiences.

Qualifications

• Minimum 1 year of experience in customer service or related field.
• Proficient in Japanese to communicate with Japanese speaking guests.

Responsibilities

• Handle in-bound calls and assist customers with vacation planning.
• Resolve customer care issues and optimize booking opportunities.

Skills

Customer Service

Japanese Proficiency

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

[Job ID: 966332]

Responsibilities:

• Handle in-bound calls within stipulated service levels
• Assist customers in vacation planning and worldwide hotels reservations through the system
• Assist in resolving customer care issues and handle customer enquiries
• Takes responsibility for call logs and documentation into the system
• Optimize booking opportunities and promote customer retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
• Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved
• Meet up with members for one on one program education (by appointment only) on an ad-hoc basis
• Assist customers who purchased different vacation packages/products from the company
• Send acknowledgement confirmation to members after every request
• Post-Stay follow-up – to follow up based on customers’ comments from Owner Satisfaction Survey, emails and phone
• Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report
• Fulfill trade for Reward Points and issue certificates
• Collect Annual Dues, Maintenance Fee and Loan Payments
• To generate upgrade and referral leads
• Work closely with Contract Admin team to assist with contract modifications and resale inquiry
• Any other ad-hoc duties assigned

Requirement:

• Min 1 year of experience in customer service or related field
• Comfortable to work on weekends and public holidays if necessary
• Proficiency in Japanese to communicate with Japanese speaking guests
• Proficient in Microsoft Word, Excel and Outlook
  
  

If you are interested in the role, please feel free to contact me at
[e-mail]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771