Senior Manager / Manager, Product Policy (Singpass)

Government Technology Agency; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Join a leading agency in Singapore driving Smart Nation initiatives as a Senior Manager/Manager. Play a key role in shaping policy approaches for digital product delivery while collaborating with various stakeholders. Ideal candidates will possess strong communication skills and a background in public policy or product strategy.

Benefits

Flexible work arrangements

Continuous learning and development opportunities

Qualifications

• 6–10 years of experience in public policy, product strategy, or regulatory affairs.
• Experience in roles requiring cross-functional alignment and policy interpretation.

Responsibilities

• Guide product teams through regulatory and policy considerations.
• Identify systemic barriers to effective digital delivery.
• Craft memos and policy notes that frame product issues.

Skills

Communication

Problem Solving

Stakeholder Engagement

Education

Public Policy

Product Strategy

Job description

What the role is:

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

What you will be working on:

The Product Policy function sits at the critical intersection of government policy and digital product delivery. It enables tech teams to succeed in a complex public sector environment by:

• Guiding product teams through regulatory and policy considerations / constraints; and

• Supporting public agencies to understand how technology can improve public service delivery.

As a Senior Manager / Manager (Individual Contributor), you will play a key role in shaping policy approaches that enable good technology outcomes. You will work directly with internal product teams and public agencies to identify blockers, develop pragmatic policy strategies, and help align digital products with regulatory, operational, and public interest needs.

1.Policy-Product Integration

• Translate policy constraints / intent into actionable guidance for product teams

• Help agencies understand how product design choices intersect with public policy goals

• Advise on trade-offs between user experience, compliance, and government outcomes

2.Strategic Problem Solving

• Identify systemic barriers to effective digital delivery (e.g. outdated policies, fragmented approvals)

• Co-develop solutions with internal and external stakeholders that balance compliance with innovation

• Use systems thinking and backcasting to assess long-term implications of policy-product decisions

3.Stakeholder Engagement

• Work closely with product managers, designers, engineers, legal, and policy teams

• Collaborate with public agencies to align on project objectives and delivery conditions

• Communicate clearly across technical and non-technical audiences

4.Writing & Communication

• Craft memos, policy notes, and communications that frame product issues in clear, policy-aligned terms

• Present recommendations to internal leads and external partners with clarity and persuasion

What we are looking for:

• 6–10 years of experience in public policy, product strategy, regulatory affairs, or related fields

• Demonstrated experience in roles requiring cross-functional alignment, policy interpretation, or product delivery

• A background in public sector work, management consulting, or technology policy is advantageous

Ideal Candidate:

• Government Acumen: Understands how regulations, governance processes, and public accountability shape digital delivery. Familiarity with Singapore’s public sector or similar operating contexts is a plus.

• Product Orientation: Comfortable working with digital product teams, understanding product life cycles, and prioritising user needs. Able to assess how tech decisions can drive or hinder policy outcomes.

• Systems Thinker: Able to anticipate downstream impacts, navigate ambiguity, and identify root causes in complex systems.

• Initiative & Ownership: Self-starter who can independently scope and drive initiatives. Comfortable making progress in unclear or fast-evolving contexts.

• Strong Communicator: Excellent written and verbal communication. Able to synthesise complexity and convey compelling recommendations.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers

About Government Technology Agency

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!Learn more about GovTech at tech.gov.sg.