Desktop Engineer

NCS Hong Kong and Singapore; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Specialist to be the first point of contact for IT assistance. In this role, you will provide essential support, troubleshoot issues, and ensure compliance with operational standards. You will manage user accounts, oversee client platform implementations, and contribute to maintaining high service levels. This dynamic position offers an opportunity to work in a collaborative environment, where your contributions will directly impact the efficiency and effectiveness of technology services across the organization. If you are resourceful and have a passion for technology, this role is perfect for you.

Qualifications

• Minimum Higher Nitec or Diploma in Computer/Electronic Engineering.
• 1+ years of experience in Technology Administration preferred.

Responsibilities

• Provide desktop support as the first contact for customers.
• Troubleshoot client platform issues and manage user accounts.
• Monitor service levels and maintain system configurations.

Skills

End User Support

Troubleshooting

Client Management

MS Office

Network Knowledge

ICT Equipment Support

Education

Higher Nitec

Diploma in Computer/Electronic Engineering

Job description

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Qualifications

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

Additional Information

• Required to performICT Equipment Support such as troubleshooting, resolving ICT equipment incidents, setting up equipment.
• Carry out routine and operational scheduled work.
• Conduct annual physical stock takes for ICT equipment.