Assistant Centre Manager (Entry Level) #LearningCentre #Robotics #Coding #NJH

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for learners
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and ensure payment for classes is received
• Work with the teaching team to assess the learners and follow up with parents for conversion
• Handle general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, track the progress of learners and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem-solving skills
• Driven, fast learner, proactive, and ability to work in a fast-paced environment
• Organised, detail-oriented, and ability to manage different projects at once
• Get-things-done attitude, self-driven
• Meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on-the-job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem-solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills. Prior teaching experience, be it tutoring or team training, is a plus

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2500 to $3500 per month + quarterly / annual bonus