Customer Care Executive (1 Year Contract)

Orange Valley Nursing Homes; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in elderly care is looking for a dedicated professional to assist in delivering advisory services to patients and their families. This role involves administrative tasks, conducting assessments, and maintaining communication with relevant agencies. The ideal candidate will have a background in social work or customer service, ensuring that all referrals are managed effectively. If you are passionate about making a difference in the lives of the elderly and their families, this opportunity is perfect for you.

Qualifications

• Minimum O Level education required.
• 3 years of relevant working experience preferred.

Responsibilities

• Assist in administrative work for advisory services to patients.
• Conduct assessments and home visits when necessary.

Skills

Social Work

Customer Service

Administrative Skills

Education

O Level

Job description

Responsibilities:

• Assist in carrying out administrative work in the delivery of advisory services to patients and their families.
• This includes processing of information and statistics on assistance through an electronic system. Executive care advisory may be required to gather information from patients and their families and assist them with the financial assessments procedures.
• Conduct assessment / home visits when necessary.
• Liaise with relevant agencies / authority / patients family.
• Assure that all referrals are attended to by relevant personnel.
• Liaise with nurses on patient-related matters.
• Assure that all referrals are attended to by self or relevant personnel.
• Supervise the operational work carried out by customer care coordinator when handling subsidy cases.
• Act as a channel of communication between management and the customer care coordinator.
• Handle difficult customer and communicate escalated issues to the Manager.
• Keep update records of patients (electronic or written data)
• Up to date the relevant information of government’s policy with regards to the elderly care Services and funding.
• Maintain confidentiality of customer database.

Requirements:

• Minimum O Level education
• Minimum 3 years of relevant working experience
• Expertise in Social Work and/or Customer Service would be an advantage
• Able to work on alternate Saturdays
• Working Location : Balestier or Simei