IT Service Desk Specialist x 3

Maestro Human Resource Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Join a leading company in Singapore as part of the IT support team, where you will provide operational support for the Service Desk. Your role will involve ensuring system functionality and data security while delivering excellent support to end-users. You will work closely with the Service Delivery Manager and other team members to resolve incidents and service requests efficiently. This position requires a Diploma in IT or Computer Engineering and 2-3 years of relevant experience.

Qualifications

• 2-3 years of experience in IT support or equivalent.
• Familiarity with ITIL processes and best practices.

Responsibilities

• Provide level 1 technical support via phone, email, and ticketing.
• Diagnose and resolve hardware and software issues.
• Collaborate with IT team members on projects.

Skills

Analytical Skills

Problem Solving

Communication

Education

Diploma in IT

Computer Engineering

Tools

Helpdesk Software

Ticketing Systems

Job description

You will be part of the team responsible for the operational support of Authority's Service Desk and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standard. By:

a. Providing level 1 technical support and respond to user inquiries via phone, email and ticketing system.

b. Hardware – installation, maintenance and trouble-shooting.

c. Diagnose and resolve hardware and software issues for end-users.

d. Escalate complex issues to higher-level support teams as necessary.

e. Maintain and update service desk documentation and knowledge base articles.

f. Proactively identify and manage potential problems

g. Conducting regular checks to ensure all endpoints are patched to the latest version.

h. Regular checks are conducted to ensure all endpoints and communication devices in meeting rooms are working properly.

i. Collaborate with other IT team members on projects and initiatives.

j. Provide training and guidance to end-users on IT systems and software.

You will be working closely with the Service Delivery Manager and other Workplace Technology support team to ensure that all endpoints and communication devices are provision for properly and all incidents and service requests are resolved in a timely manner.

Requirements:

• Candidate must possess at least a Diploma in IT, Computer Engineering or equivalent.

• At least 2-3 years of experience in IT support or equivalent.

• Experience with helpdesk software and ticketing systems.

· Familiarity with ITIL processes and best practices.

· Strong analytical and problem-solving skills.

· Good communication, team player and written skills.

Strictly Singaporeans only

5 day week @ AMK area

Maestro HR

damien lee tian hong

R1106726

16C8462