Applications Support Engineer, Video Intelligence

NCS Pte. Ltd.; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Application Support Specialist to join its dynamic team. The role involves providing crucial L1/L2 support, troubleshooting system issues, and ensuring optimal application performance. The ideal candidate will possess a solid background in virtualization technologies and cloud orchestration, along with a passion for problem-solving and technology. This position offers a unique opportunity to work on large-scale projects that impact the Asia Pacific region, fostering professional growth in a collaborative environment. If you are ready to make a significant impact and advance your career, this role is for you.

Qualifications

• Minimum 2 years in application support or server infrastructure setup.
• Hands-on experience in deploying Ceph and virtualization technologies.

Responsibilities

• Provide application L1/L2 support and troubleshoot system issues.
• Monitor application health and perform routine maintenance tasks.

Skills

Application Support

Troubleshooting

Networking

Scripting (Bash, PowerShell, Python)

Virtualization Technologies

Cloud Orchestration

IT Security Standards

Education

Diploma/Degree in Electrical Engineering

Diploma/Degree in Computer Science

Diploma/Degree in Communications Engineering

Tools

VMware

Azure Stack

Ceph

Salt

Ansible

Job description

NCS is a leading technology services firm operating across the Asia Pacific region in over 20 cities. We provide consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary results, creating lasting value for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Key Responsibilities:

1. Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)
2. Troubleshoot and resolve system and application issues
3. Monitor application health and system alerts, escalating issues as needed
4. Log incidents and service requests in the ticketing system, ensuring timely resolution
5. Coordinate with L3 teams and vendors for issue escalation and follow-up
6. Perform routine maintenance tasks, such as application updates, patching, and backups
7. Maintain clear documentation of issues, fixes, and procedures
8. Participate in system testing, deployment, and post-deployment support activities
9. Assist in user access management and configuration tasks

Ideal candidate should have/possess:

1. Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering, or equivalent
2. Minimum 2 years in application support or server infrastructure setup
3. Experience with at least two of the following Virtualisation Technologies/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack
4. Experience with cloud orchestration, configuration management, and auto-scaling techniques
5. Thorough knowledge of networking, routers, switches, and WiFi setup
6. Hands-on experience in deploying Ceph using different file systems such as object storage, RBD, CephFS storage
7. Good knowledge of storage technologies, such as NAS, SAN, SDS
8. Experience with automation tools such as Salt, Chef, Puppet, Ansible
9. Experience with load balancing setup for TCP/IP, HTTP, DNS, routing
10. Experience in using software version control
11. Knowledge of IT security standards, e.g., from CIS or IM8
12. Experience in IT security policy management and enforcement
13. Knowledge of computer hardware components and ability to restore faulty servers
14. Experience in coding or scripting languages such as Bash, Windows Batch Script, PowerShell, Perl, Python
15. Ability to install, use, and configure various Linux Operating Systems, such as Red Hat, Ubuntu, CentOS
16. Experience in system installation planning, execution, and routine maintenance