Relationship Recruiting - Managers of Others24090517

Singapore Regional Office; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality seeks a dynamic Food and Beverage Manager to oversee all operations, ensuring exceptional guest and employee satisfaction. This role involves managing culinary and restaurant services, developing business plans, and maintaining financial goals. The ideal candidate will demonstrate strong leadership, promote a culture of service excellence, and foster an empowering environment for team members. Join a global team committed to innovation and well-being, and take your career in hospitality to the next level.

Qualifications

• 4 years experience in food and beverage, culinary, or related field.
• 2 years experience with a 2-year degree in relevant fields.

Responsibilities

• Oversees all food and beverage operations to ensure guest satisfaction.
• Manages budgets and financial objectives for the department.
• Leads and develops the food and beverage team for optimal performance.

Skills

Food and Beverage Management

Customer Service

Team Leadership

Budget Management

Culinary Knowledge

Education

High School Diploma or GED

2-Year Degree in Food Service Management

Job description

JOB SUMMARY

Responsible for all food and beverage operations, including culinary, restaurant, beverage, and room service. Oversees guest and employee satisfaction, maintains standards, and meets or exceeds financial goals. Demonstrates knowledge of applicable food and beverage laws and regulations. Develops and implements business plans for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in food and beverage, culinary, or related field.
• OR 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related field.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages financial, employee engagement, and guest satisfaction plans for Food and Beverage.
• Maintains positive cost management for kitchen and restaurant operations.
• Uses budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages Food and Beverage departments (excluding catering sales).
• Supervises and manages employees; understands all roles to perform duties in their absence.
• Leads, influences, and encourages team; promotes sound financial and business decisions; demonstrates honesty and integrity; leads by example.
• Oversees culinary, restaurant, beverage, and room service operations.
• Fosters a motivating, empowering, teamwork-focused environment with continuous improvement and passion for service.
• Provides excellent customer service and responds proactively to employee concerns.
• Creates a learning environment with ongoing improvement focus.
• Provides coaching and counseling to team members.
• Builds mutual trust, respect, and cooperation.
• Monitors employee productivity and develops goals and plans to achieve them.
• Provides leadership, vision, and direction to align departmental goals efficiently and effectively.
• Sets clear expectations and rewards performance accordingly.

Ensuring Exceptional Customer Service

• Delivers excellent customer service and responds proactively to guest concerns.
• Understands and drives brand service culture.
• Aligns all employees and managers with service expectations.
• Manages guest complaints until resolved or escalated.
• Verifies banquet standards exceed guest expectations.
• Provides above-and-beyond service for satisfaction and retention.
• Communicates and coaches staff to improve service quality.
• Models appropriate behaviors.
• Manages daily operations to meet customer standards.

Managing Human Resources Activities

• Guides and monitors employee performance; conducts reviews timely.
• Promotes fair treatment and open communication policies.
• Identifies developmental needs; coaches and mentors.
• Develops educational/training programs and teaches as needed.
• Creates action plans based on engagement and satisfaction results.

Additional Responsibilities

• Follows corporate accounting procedures.
• Provides information via phone, written, email, or in person.
• Analyzes information to solve problems effectively.
• Ensures effective communication within the department and property.

Marriott International is an equal opportunity employer committed to diversity and inclusion.

Marriott Hotels aim to elevate hospitality through innovation and comfort, delivering thoughtful service that upholds our legacy. Join us to do your best work, find your purpose, belong to a global team, and grow into the best version of yourself.

JW Marriott, part of Marriott International's luxury portfolio, features over 100 properties worldwide. We prioritize our associates' happiness because it directly impacts guest satisfaction. Our hotels offer unique training, development, recognition, and a community environment focused on well-being. Join JW Marriott to pursue your passions in a luxurious setting, exemplifying The JW Treatment. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become your best self.