Customer Service Representative (Aviation, MRO)

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance order processing within the aviation sector. This permanent, full-time role involves managing customer orders, ensuring timely delivery, and providing solutions to customer feedback. You will collaborate across departments to streamline operations and support urgent issues when they arise. Join a dynamic team that values efficiency and customer satisfaction, and contribute to the success of a leading construction equipment manufacturer. If you are passionate about customer service and possess relevant experience, this opportunity is perfect for you.

Qualifications

• Experience in order processing or sales coordination.
• Prior working experience in the aviation industry.

Responsibilities

• Manage customer orders for parts and repairs efficiently.
• Oversee TAT for repairs and handle customer complaints.
• Administer warranty processes and generate reports.

Skills

Order Processing

Sales Coordination

Customer Service

Problem Solving

Education

Nitec

Diploma

Job description

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The Opportunity

The Adecco is partnering with a Construction Equipment Manufacturer they are seeking a Customer Service Representative (Order Processing, Aviation Industry) to join their business!

Reporting to the Customer Service Manager, looking for someone with experience in Order Processing or Sales Coordination to handle customers' order fulfillment needs and feedback within the Aviation industry.

• Permanent, Full-time opportunity
• Location: West region, transport provided at Clementi MRT
• Working hours: Monday - Friday, 8am to 5pm / 9am to 6pm
• Salary Package: Basic + AWS + VB

The Job:

• Manage customer orders for parts and repair units, ensuring efficient processing and delivery.
• Oversee the Turn Around Time (TAT) for repairs, monitor and follow up on sales and purchase orders, and handle customer complaints with effective solutions.
• Administer retrofit and warranty processes, generate reports, and perform administrative tasks.
• Serve as the liaison between departments such as Workshop, Logistics, and QA regarding customer orders.
• Provide on-call support for urgent issues (e.g., Aircraft On Ground, AOG) if required, and work to reduce un-invoiced activities.
• Perform additional tasks as assigned.

The Talent:

• Min Nitec / Diploma Holder.
• Prior working experience in the Aviation Industry doing MRO related position.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [e-mail] in MS Word Copy.
• We regret that only shortlisted candidates will be notified.

Hazel Wong
EA License No: 91C2918
Personnel Registration Number: R24121511