Education Program Manager

Marketing Institute Of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education provider in Singapore is seeking an experienced Education Program Manager to oversee operational aspects of academic programs. The ideal candidate will manage a team and ensure compliance with CPE regulatory processes, contributing to continuous improvement and academic excellence. Strong leadership and organizational skills are essential for this role.

Qualifications

• Minimum of 5 years of experience in educational operations.
• Strong understanding of the CPE process in Singapore.
• Proven track record in managing and leading teams.

Responsibilities

• Ensure compliance with CPE regulatory requirements.
• Lead and develop a team of educational professionals.
• Oversee daily operations of the academic programs.
• Contribute to strategic planning and implementation.
• Engage with stakeholders to ensure satisfaction.

Skills

Leadership

Communication

Organizational skills

Decision-making

Education

Bachelor’s degree in Education or Business Administration

Job description

Job Summary: We are seeking an experienced Education Program Manager who will be instrumental in overseeing the operational aspects of our academic programs. The ideal candidate should have a deep understanding of the Committee for Private Education (CPE) regulatory processes and be adept at managing a team of educational professionals. This role requires a highly motivated individual with a strong commitment to upholding educational excellence and compliance.

Job Responsibilities:

1. CPE Process Management:

   • Ensure full compliance with CPE regulatory requirements.

   • Stay updated with changes in CPE regulations and implement necessary changes in operational processes.

   • Liaise with CPE and other regulatory bodies as required.

2. Team Management:

   • Lead, manage, and develop a team of educational professionals.

   • Foster a collaborative and high-performance work environment.

   • Conduct performance reviews and identify training needs.

3. Operational Excellence:

   • Oversee the daily operations of the academic programs.

   • Ensure the effective implementation of academic policies and procedures.

   • Coordinate with faculty and administrative staff to ensure smooth functioning of academic activities.

   • Provide administrative support throughout the academic study term.

   • Coordinate student registration, attendance tracking, and maintain accurate program records.

   • Monitor program timelines, milestones, and activities, ensuring alignment with program objectives and survey scopes.

   • Conduct program evaluation surveys (e.g. module evaluations, pre-course, orientation) and compile data and findings for review and reporting.

   • Evaluate program effectiveness and recommend enhancements for continuous improvement.

   • Manage the Learning Management System (e.g. Canvas), including user access control, announcements, and document uploads.
     

4. Strategic Planning:

   • Contribute to the development and implementation of strategic plans.

   • Identify opportunities for operational improvements and innovations.

   • Collaborate with senior management to align operational goals with institutional objectives.
     

5. Stakeholder Engagement:

   • Work closely with internal and external stakeholders to ensure student satisfaction and academic quality.

   • Liaise with external stakeholders, including prospective students, course applicants, government agencies (e.g. ICA), and the public.

   • Respond to and manage stakeholder feedback and queries related to academic programs.

   • Provide verification support for alumni academic records and collaborate with institutions or corporate requestors.
     

6. Quality Assurance & Compliance

   • Ensuring all programs adhere to EduTrust quality standards and institutional policies.

   • Maintain documentation and administrative records in accordance with regulatory and internal audit requirements.

   • Assist in quality assurance audits and continuous improvement initiatives.
     
     

Job Requirements:

• Bachelor’s degree in Education, Business Administration, or related field is preferred

• Minimum of 5 years of experience in educational operations, with a strong understanding of the CPE process in Singapore.

• Proven track record in managing and leading teams.

• Excellent organizational, leadership, and decision-making skills.

• Strong communication and interpersonal abilities.