Education Manager

Candela Education; Singapore; On-site; GBP 60,000; Full time

Job summary

A private education provider is seeking an Education Manager in Singapore to guide ambitious families through tailored academic strategies. The role involves serving as the primary advisor, ensuring high-quality service delivery and building lasting client relationships. Candidates must possess strong organizational skills and experience in high-touch client roles, with earnings up to £60,000+ based on results.

Benefits

Geographic flexibility

Travel opportunities

Direct accountability with compensation based on results

Qualifications

• Native-level English communication and professionalism.
• Ability to manage and own client success from day one.
• Experience in high-touch, client-facing roles.

Responsibilities

• Lead academic advisory for families.
• Design tailored student pathways.
• Build long-term trust with families.

Skills

Fluent English

Academic Excellence

Client ownership

Emotional intelligence

Organizational skills

CRM proficiency

Education

Degree from a leading UK or US university

Tools

Advanced Excel/Sheets

TutorCruncher

Job description

About the role: Candela is building a new standard in private education - delivering premium support to families and students across the globe. As Education Manager, you'll serve as the primary academic advisor and single point of contact for a portfolio of highly ambitious families. You'll partner closely with the Operations Director to deliver a seamless, white-glove experience. You'll drive client success by designing tailored student pathways and coordinating smooth, high-quality service delivery.

This is a high-trust, high-impact role that combines elite academic strategy with a focus on building long-term relationships and earning trust in high-value, premium service engagements.

Key Responsibilities:

• Academic Advisory & Strategy
• Serve as the lead advisor for Candela Education's families
• Understand and anticipate client goals - even when they're not clearly stated
• Design roadmaps covering academics, enrichment, extracurriculars, personal development, and school / university admissions
• Recommend additional services or support based on evolving needs and goals
• Client Engagement & Relationship Management
• Act as the single point of contact for each family, offering polished and responsive communication
• Build long-term trust and rapport with both parents and students, deliver high-touch support and maintain exceptional service standards
• Ensure service journeys remain aligned with family expectations and aspirations
• Liaise with tutors and schools to monitor progress and adapt plans
• Guide families through key milestones (GCSEs, A-Levels, IB, UCAS/US applications)
• Offer clear, timely, and proactive academic guidance across all matters
• Identify opportunities to deepen client engagement or extend services where appropriate
• Delivery Oversight & Communication
• Translate client objectives into clear briefs for tutors, mentors, or advisors
• Coordinate delivery timelines and ensure contributors meet quality and deadline expectations
• Maintain accurate service tracking and smooth service delivery
  
  

Requirements

Required Skills & Experience:

Non-negotiables:

• Fluent, polished English. Native-level speaking and writing with excellent communication and professionalism
• Academic Excellence. Candidates must hold a good degree from a leading UK or US university, with preference given to those from top-ranked institutions
• Client ownership. You must be able to manage your own client portfolio and take full ownership of client success from Day 1 (We will provide training and onboarding on the education side, Candela's education systems and tools)
• Emotionally intelligent, highly organised, and client-centric
• Comfortable leading conversations with high-trust families and coordinating service execution independently
• Prior experience in any high-touch, high-accountability client-facing role
• Strong organisational skills; able to juggle multiple time zones, calendars and tight deadlines
• Advanced Excel/Sheets and CRM proficiency (TutorCruncher a plus)
• Service-obsessed problem solver, handle client disputes quickly and diplomatically, restoring service and documenting lessons learned
• Fluency in Mandarin (spoken, read and written) is a strong plus
  
  

Ideal Candidate Profile:

• Client-focused: You anticipate client needs, build trust naturally, and know how to make clients feel understood and supported
• Academically grounded: You understand the demands of elite schooling and international university admissions
• Service-minded: You take pride in building trust, solving problems, and delivering thoughtful support to help families navigate complex educational journeys
• Operationally sharp: You coordinate stakeholders clearly and keep multi-step projects on track, juggling multiple calendars, records without errors
• Structured & responsive: You manage your own time, keep clean records, and communicate clearly under pressure
• Growth-oriented: You're motivated by the opportunity to grow your role, earnings, and impact as the business scales
• Impact-driven: You take pride in seeing clients succeed — and being part of the system that gets them there
  
  

Benefits

Why Candela

• Work with exceptional families and students around the world
• Geographic flexibility and travel opportunities
• Operate with real autonomy, velocity and ownership
• Share in the company's success. You'll see the direct impact of your work and be compensated in proportion to the results you deliver - not just your time. This role suits someone who wants meaningful performance upside and direct accountability
  
  

Compensation

Competitive base salary supplemented by a substantial performance bonus.

The compensation model is weighted heavily toward results - ideal for candidates confident in delivering strong outcomes and client satisfaction.

Total earnings up to £60,000+, based on delivery and results.