Overall Job Responsibility
As part of the Service Administration Division, you will work with various Social Service Agencies (SSAs) and Government agencies to oversee and manage different disability programmes and services, to ensure that they continue to support and meet the needs of persons with disabilities and their caregivers.
You will be responsible for supporting SPED graduands in their transition and managing community-funded programmes. Beyond overseeing day-to-day delivery, you will shape team capabilities, strengthen partnerships with stakeholders, and drive process improvements to ensure sustainable impact.
Duties and Responsibilities
- Lead and manage both teams to deliver on performance targets, timelines, and service quality
- Provide guidance to both teams to perform their key functions in supporting transition for SPED graduands and managing community-funded programmes.
- Stakeholder management: liaise with internal and external stakeholders, e.g. ministry, funders and SSAs to ensure expectations are met, and address issues promptly.
- Coach, mentor and develop team members: provide regular feedback, support professional growth, build capabilities and succession plans.
- Resource and capacity management: allocate staffing and workload, anticipate bottlenecks, plan for peak periods, and ensure sustainable work practices.
- Performance monitoring and reporting: track and analyse KPIs, analyse performance trends, and implement improvements to drive efficiency, quality, and impact.
- Champion continuous improvement through refinement of workflows, adopting new tools and best practices and efficiencies; foster a culture of innovation.
Qualifications, Knowledge and Experience
- Strong track record of achieving operational or project goals under deadlines and handling multiple priorities.
- Excellent leadership, people management and coaching skills.
- Strategic thinking and problem-solving skills; ability to break down high-level goals into actionable plans.
- Strong communication skills—both written and verbal—to engage different stakeholders, drive alignment and get buy-in.
- Data-driven mindset: comfortable with metrics, reporting, analysing data to drive decision-making.
- Adaptability and resilience: able to manage uncertainty, change, and scale.
- Relevant academic qualification (e.g. Bachelor’s degree) in a related field; experience in programme and project management is a plus.
Additional Information
- Send your resume to us by clicking the “Drop your resume / Apply” button now, or you can also email us at careers@sgenable.sg
- Please state in your detailed resume your:1. Current and expected salaries and annual package2. Reason for leaving current employment (if applicable)
- We regret that only shortlisted candidates will be informed.