Edge Cloud Network Support Engineer | 24/7 Global Ops

United States Digital Space LLC; Singapore; Hybrid; SGD 60,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Equity and discretionary bonus program

Global exposure and enterprise focus

Job summary

United States Digital Space LLC seeks a Network Support Engineer to steward service quality across enterprise accounts. You distill monitoring data into precise events, lead live event monitoring, and coordinate with engineering and revenue teams to ensure a seamless digital experience.

You will engage in proactive problem management, drive continuous improvement, and work with advanced services to identify gaps and security concerns. Strong English communication is essential.

Qualifications

• 5+ years of experience in network and systems engineering within a NOC or high-scale support environment.
• Strong knowledge of networking protocols and ability to debug connections using common network tools.
• Experience in Linux environments and navigating distributed system infrastructures.

Responsibilities

• Distill monitoring data into actionable events for strategic enterprise accounts.
• Lead Live Event Monitoring initiatives for high-profile traffic events.
• Coordinate updates and communication between engineering and revenue teams.
• Advocate for customers during maintenance planning and incident handling.
• Develop and maintain shared runbooks with proactive thresholds for partner teams.
• Transition from incident response to problem management with engineering collaboration.
• Identify platform gaps related to security or false-positive patterns with APAC teams.
• Manage CDN configurations and scale proactive monitoring policies.

Skills

Network engineering

Linux

Troubleshooting

Incident management

Monitoring

Education

Bachelor's degree in CS/IT

Tools

cURL

Traceroute

MTR

Linux shell

Job description

United States Digital Space LLC seeks a Network Support Engineer to steward service quality across enterprise accounts. You distill monitoring data into precise events, lead live event monitoring, and coordinate with engineering and revenue teams to ensure a seamless digital experience.

You will engage in proactive problem management, drive continuous improvement, and work with advanced services to identify gaps and security concerns. Strong English communication is essential.