IT CRM Business Analyst (Asia-Pacific)

Galderma S.A.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in dermatology is seeking an IT CRM Business Analyst to join their dynamic team. This role is pivotal in enhancing the user experience with Veeva CRM and ensuring seamless integration with local and global teams. You'll leverage your expertise in CRM management to identify business needs, provide user support, and maintain data integrity. This position offers a unique opportunity to make a meaningful impact while collaborating with diverse teams and advancing your career in a supportive environment. If you're passionate about driving results and embracing challenges, this role is perfect for you.

Qualifications

• 5+ years of experience in CRM, preferably with Veeva or Salesforce.
• Strong analytical and communication skills essential for user support.

Responsibilities

• Serve as the primary liaison for Veeva CRM, ensuring user satisfaction.
• Analyze business needs and translate them into detailed Veeva requirements.

Skills

CRM Management

Analytical Skills

Communication Skills

Organizational Skills

Process Improvement

Tools

Veeva CRM

Salesforce

SQL

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The IT CRM Business Analyst for JPAC (Asia-Pacific) is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.

Key Responsibilities

1. Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align, fostering strong relationships with both local business stakeholders and the Global IT team.
2. Identify and analyze business needs and challenges, translating them into detailed Veeva requirements or user stories for review in the global governance process.
3. Provide expert consultation and support to local users, ensuring they maximize the value of Veeva solutions in achieving their commercial objectives.
4. Maintain data integrity within Veeva CRM and Veeva Align by executing data loads and ensuring accuracy.
5. Review, monitor, and document integrations with external systems (e.g., McKesson, Knipper) to ensure seamless operations.
6. Manage Veeva Align configurations, including territory adjustments and Multi-Channel Cycle Plan (MCCP) setup based on business needs.
7. Oversee sample lot management within Veeva and provide administrative support for the Sample Module.
8. Act as the local representative for global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities.
9. Investigate and resolve user-reported system issues, minimizing disruptions to business operations.
10. Provide on-site support to the sales team during National Sales Meetings.
11. Conduct data cleanup and maintenance, supporting the global governance framework for system integrity.
12. Support CommEx/CommOps in establishing new connections with other brands or business units.

Requirements:

1. 5+ years of relevant experience in CRM (Veeva or Salesforce)
2. Ability to communicate well, excellent organizational and follow-through skills with the ability to prioritize.
3. Strong analytical skills to research and resolve discrepancies.
4. Ability to streamline processes and provide recommendations for prospective initiatives.
5. Proven experience in Salesforce and Veeva Modules administration.
6. Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
7. Ability to work independently and collaboratively with cross-functional teams.
8. Strong communication skills and the ability to provide support and training to users.
9. Attention to detail and analytical skills to identify areas for improvement and optimize systems.
10. Experience in SQL & data loading.

Next Steps

Initial Screening: A virtual conversation with our recruiter.

Manager Interview: A virtual meeting with the hiring manager.

Final Panel: A panel discussion with the extended team.

Our people make a difference

At Galderma, we celebrate diversity and value every team member's unique contributions. Professionalism, collaboration, and a supportive ethos create an environment where individuals thrive and excel. Join us to make a meaningful impact and grow your career in a place where people truly matter.