Accounting/Finance - Associate (Credit Card Unit)

Singapore Airlines; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Singapore Airlines is seeking a detail-oriented finance professional to join their Credit Card Billing Operation Unit. The successful candidate will ensure accurate billing processes for credit card transactions and resolve disputes efficiently. This role requires strong communication skills and proficiency in Microsoft Office, particularly Excel. The ideal candidate will have a diploma in Accounting or a related field and experience in the airline or hospitality industry, contributing to high customer service standards.

Qualifications

• Experience in accounting or reconciliation work.
• Familiarity with the airline or hospitality industry is advantageous.
• Experience with automation tools is advantageous.

Responsibilities

• Ensure timely and accurate processing of credit card billings and refunds.
• Monitor responses and escalate issues to section head.
• Perform reconciliation for assigned card brands in SAP.

Skills

Interpersonal Skills

Communication Skills

Time Management

Attention to Detail

Education

Polytechnic Diploma in Accounting

Diploma in Finance

Diploma in Business

Diploma in IT

Tools

Microsoft Office

SAP

Job description

Job Description

The successful candidate will be a member of the Finance division’s Credit Card Billing Operation Unit, responsible for ensuring that SIA’s worldwide direct sales paid by credit cards and other eCommerce payment methods are billed correctly and that the monies due to SIA are settled by the card acquirers and reconciled to Accounts Receivable. The role also involves backroom processes impacting customer service, such as crediting funds for unused tickets to cardholders and resolving billing/refund disputes promptly through card acquirers to minimize financial losses and maintain high customer service standards.

Additionally, the incumbent may participate in systems automation tasks, including user acceptance testing and assisting with implementation and troubleshooting of new systems.

Key Responsibilities

1. Ensure timely, accurate, and complete processing of all credit card billings and refunds for tickets and other accountable documents.
2. Retrieve and send exception reports to the IT department for investigation.
3. Monitor responses; escalate to section head for follow-up if responses are delayed.
4. Prepare and perform manual billing as needed to meet KPIs.
5. Perform reconciliation for assigned card brands, including preparing documentation to support reconciliation in SAP.
6. Investigate discrepancies between SAP Accounts Receivables and settlement received, escalating issues to supervisors for prompt resolution.
7. Handle billing/refund queries and chargeback disputes, ensuring prompt investigation and resolution within specified timelines.
8. Support team members by covering specific functions when colleagues are absent.
9. Perform any ad hoc tasks assigned by the Executive or Department Head.

Requirements

• Polytechnic Diploma or equivalent in Accounting, Finance, Business, or IT-related discipline.
• Proficient in Microsoft Office, especially Word and Excel.
• Experience in accounting or reconciliation work; familiarity with the airline or hospitality industry is advantageous.
• Experience with automation tools is advantageous.
• Good interpersonal and communication skills.
• Meticulous and task-oriented.
• Good time management skills.
• Self-driven, able to work independently and collaboratively.

We thank all candidates for your interest in Singapore Airlines. Only shortlisted candidates will be notified.