Customer Service Executive (Immediate)

Von Roll Asia Pte Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to enhance its dynamic team. This full-time role offers a unique opportunity to provide exceptional service and support to valued clients. You will excel in a fast-paced environment, addressing inquiries and ensuring satisfaction while collaborating closely with the sales team. The company emphasizes a supportive work culture, with numerous benefits and opportunities for professional growth. If you possess a customer-centric attitude and thrive in a collaborative setting, this position is perfect for you.

Benefits

Comprehensive health and wellness coverage

Opportunities for professional development

Team-building activities

Social events

Qualifications

• Proven experience in customer service or sales coordination.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Responding to customer inquiries via phone and email.
• Processing and fulfilling customer orders accurately.
• Maintaining detailed records of customer interactions.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Problem-Solving Skills

Multitasking Abilities

Tools

SAP SD/MM/PU

CRM Systems

Microsoft Office

Job description

About the role

Seeking a talented Customer Service Executive to join the dynamic team at Von Roll Asia Pte Ltd. In this full-time position based in Woodlands Regional Centre North Region, you will play a crucial role in providing exceptional customer service and support to our valued clients. As a key member of our sales department, you will be responsible for handling customer inquiries, processing orders, and ensuring customer satisfaction.

What you'll be doing

• Responding promptly and professionally to customer inquiries via phone, email, and other communication channels

• Accurately processing and fulfilling customer orders, including order entry, tracking, and follow-up

• Providing effective problem-solving and dispute resolution to address customer concerns

• Maintaining detailed records of customer interactions and transactions

• Collaborating with the sales team to identify and address customer needs

• Assisting with various administrative tasks to support the smooth running of the customer service function

What we're looking for

• Proven experience in a customer service or sales coordinator role, preferably within the manufacturing or logistics industry

• Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service

• Strong organisational and multitasking abilities, with attention to detail and the capacity to work in a fast-paced environment

• Proficiency in using SAP SD/MM/PU and customer relationship management (CRM) systems. Excellent Microsoft Office/Excel.

• A positive, customer-centric attitude and a willingness to go the extra mile to ensure customer satisfaction

What we offer

At Von Roll Asia Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness coverage

  Opportunities for professional development and career advancement

• Team-building activities and social events to foster a positive company culture

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we invite you to apply now.