Operations Executive (Healthcare)

ULTIMED HEALTHCARE CLINICS PTE. LTD.; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Executive to support the COO/CMO in managing healthcare clinic operations. This dynamic role involves overseeing clinic setups, ensuring daily operations run smoothly, and developing standard operating procedures. The ideal candidate will have a background in healthcare management and strong communication skills, ready to make a significant impact in a fast-paced environment. If you're passionate about healthcare and eager to contribute to operational excellence, this is the perfect opportunity for you.

Qualifications

• Prior experience in healthcare operations or clinic setup is essential.
• Familiar with TPA claims, licensing, and SOP documentation.

Responsibilities

• Support planning and execution of new clinic setups and ensure smooth operations.
• Create and standardize SOPs across all clinics for compliance and quality.

Skills

Healthcare Operations

Clinic Setup

Process Improvement

Communication Skills

Coordination Skills

Education

Diploma in Healthcare Management

Degree in Business

Job description

The Operations Executive supports the COO/CMO and works with HQ peers (Finance & Business Development) to manage and ensure smooth healthcare clinic operations. Based at HQ, the role involves regular travel to various clinic locations.

Key Responsibilities:

• Clinic Set-Up & Expansion:
  Support planning and execution of new clinic setups, including layout planning, licensing, CMS setup, staffing, and vendor coordination.
• Daily Operations:
  Ensure smooth clinic operations – staffing, supplies, medication, equipment readiness, and service quality.
• Process & SOP Development:
  Create and standardize SOPs across all clinics for onboarding, inventory, infection control, billing, IT downtime, and compliance.
• Team & Performance Support:
  Work with Clinic Managers on staffing, discipline, training, and participate in regular reviews to address operational issues.
• Contract & Panel Management:
  Support panel registrations (e.g., CHAS, PHPC), ensure accurate contract implementation and billing.
• Reporting & Compliance:
  Provide timely reports and ensure adherence to regulatory and quality standards.
• Other Duties:
  Perform tasks assigned by COO/CMO as required.

Qualifications & Skills:

• Diploma/Degree in Healthcare Management, Business, or related field
• Prior experience in healthcare operations or clinic setup is essential
• Familiar with TPA claims, licensing, and SOP documentation
• Strong coordination, communication, and process improvement skills