Specialist, IT Operations

Nanyang Technological University; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Specialist in IT Operations to enhance their dynamic team. This role involves overseeing IT needs for faculty, staff, and researchers, ensuring seamless operations and compliance with IT policies. The ideal candidate will have a strong background in IT, particularly with Windows systems, and will contribute to service improvements and client satisfaction metrics. Join a vibrant work environment where your skills can shine and make a difference in a leading research-intensive university.

Qualifications

• 2+ years of experience in IT operations.
• Proficient in Windows environments and troubleshooting hardware.

Responsibilities

• Oversee IT operations for faculty and staff in CCEB.
• Manage infrastructure changes and maintenance routines.

Skills

End-user support for Windows-based desktops

Administering Windows-based servers

Troubleshooting PC hardware issues

Network and cybersecurity concepts

Teamwork and interpersonal skills

Oral and written communication skills

Education

Bachelor's degree in Computer Science

Related field

Job description

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the School of Chemistry, Chemical Engineering and Biotechnology (CCEB), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Key Responsibilities:

Run infrastructure/system operations in School of Chemistry, Chemical Engineering and Biotechnology (CCEB)

• Ensure that all program and department operations run seamlessly.

• Manage the implementation of infrastructure changes and maintenance routines.

• Contribute to the design and implementation of infrastructure replacement plans.

Maintain service level agreements and service improvements, and other areas

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met.

• Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.

Requirements:

• Bachelor's degree in Computer Science or a related field.

• At least 2 years of relevant experience in IT operations.

• Proficient in providing end-user support for Windows-based desktops.

• Experienced in administering Windows-based servers.

• Skilled in troubleshooting PC hardware issues.

• Familiar with network and cybersecurity concepts.

• Possess good teamwork and interpersonal skills.

• Good oral and written communication skills.

We regret that only shortlisted candidates will be notified.