Assistant Vice President, Account Management (Employee Benefits & Healthcare)

Singlife Life Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading financial services company in Singapore seeks a professional to oversee renewal portfolios, maintain high renewal persistency, and engage with various stakeholders. The ideal candidate will have strong interpersonal skills and a background in Employee Benefits, Life, and Health Insurance. Join us to contribute to our growth and profitability while ensuring customer satisfaction.

Qualifications

• 3 years of experience in Employee Benefits industry.
• Sound knowledge of Life and Health Insurance.

Responsibilities

• Achieve annual premium targets and maintain 90% renewal persistency rate.
• Upsell new lines of products to existing clients.
• Ensure timely submission of monthly business reports.

Skills

Presentation

Interpersonal

Communication

Negotiation

Education

Recognized university degree

GCE ‘A’ level

Diploma with relevant professional insurance qualifications

Certificate in Health Insurance

Tools

Microsoft Excel

Job description

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time.

Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Purpose of the Role:

• Contribute to the growth and profitability of assigned renewal portfolios.

• Maintain high renewal persistency to achieve business targets and profitability

• Build strongrelationship with assignedintermediaries.

• Actively engagingand strengthening relationships with various internaland external stakeholders

• Ensure renewal business are timely processed& billed

• Manage and resolve issues/escalations raised by the intermediaries and/or clients e.g. EB-Connect, MySinglife App etc.

• Conduct or participate in communications sessionsfor renewal accounts arrangedby the intermediaries

• Collation of the business unit’s financial performance and reporting

• Work with distribution channels to promote cross-selling of retail plans

• Credit control

• Participate in projects to expand and create growth in career progression

Role Attributes:

• Oversight of renewal business for brokers source assigned

Key Responsibilities:

Financial

• Achieve annual premium targets

• Maintain minimum 90% renewal persistency rate

• Upsell new lines of products to existing clients, for APE targets.

• Work with distribution to promote cross-selling of retail individual products

Non-Financial

• Adhere to the service level as agreed under the service agreement

• Respond to incoming emails within 3 working days

• Respond to escalations within agreed TAT

• Responsible for monthly invitation of group policy due for renewal

• Follow-up for renewal data and compulsory due diligence form to billing team for billing/endorsement

• Responsible for collection of premiums within the credit term

• Ensure timely submission of monthly business reports to brokers (as per SLA)

• Conduct staff communication sessions to the employees and intermediaries.

• Sending reminder on outstanding premiums to brokers at least 30 days before the LOG suspension and claims withhold kicks in

• Ensure risks are underwritten/accepted in accordance with the risk management and underwriting policies of the company and ensure compliance with regulatory requirements

Requirements:

Experience

• Preferably with 3 years of experience in Employee Benefits industry and sound knowledge of Life and Health Insurance

Capability

• Able to work independently

• Strong presentation skills

• Strong Interpersonal skills

• Strong Communications and Negotiation skills

• Proficient in Microsoft Excel

Education

• Recognized university degree; or at least GCE ‘A’ level or Diploma with relevant professional insurance qualifications

• Capital Markets & Financial Advisory Services (CMFAS) Exams: Modules 5 & 9 (CLI, ILP equivalent).

• Certificate in Health Insurance

Key Stakeholders:

External:

• Customers: Intermediaries, and HR of Corporate customers

• Others: Consulting Firms, Medical Providers, reinsurers

Internal:

• Various Departments such Group Operations -Group Life & Health Services, Claims, Underwriting, Group Receipting, Set-up, Compliance, Legal, Finance, Marketing. Group Actuarial & Reinsurance, Pricing

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.