Customer Support Engineer - Tier 2

Starburst; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Customer Support Engineer - Tier 2, where you will assist customers with technical inquiries related to the Starburst Enterprise Platform. This role emphasizes strong communication and adaptability in a fast-paced environment, ensuring customer satisfaction and maximizing their experience with Starburst products.

Benefits

Competitive benefits

Supportive environment

Commitment to inclusion and growth

Qualifications

• Experience in deploying and debugging complex systems.
• Strong communication skills and customer-success mindset.

Responsibilities

• Responding to customer inquiries via chat, email, or call.
• Contributing to the self-serve knowledge base.
• Collaborating with sales and support teams.

Skills

Communication

Adaptability

Curiosity

Tools

Hadoop

Java

SQL

Docker

Kubernetes

AWS

Azure

GCP

Linux

Bash

Job description

Join to apply for the Customer Support Engineer - Tier 2 role at Starburst.

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI.

About The Role

As a Customer Support Engineer - Tier 2, you will support our SEP (Starburst Enterprise Platform) and Galaxy customers with technical inquiries, including configuration, security, integration, and cluster issues. Your role involves ensuring customers maximize their experience with Starburst products and serving as a liaison for timely service.

We seek motivated individuals with experience in deploying and debugging complex systems, including distributed systems, Hadoop, cloud tech, security, DBMSs, and Java. Strong communication skills and adaptability in a fast-paced environment are essential. Curiosity to learn various technologies and a customer-success mindset are highly valued.

Responsibilities include:

• Responding to customer inquiries via chat, email, or call within SLA
• Contributing to our self-serve knowledge base
• Collaborating with sales and support teams for customer satisfaction
• Participating in ongoing learning and team training
• Escalating issues to Engineering for resolution

Preferred Skills:

• Big Data technologies (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud platforms (AWS, Azure, GCP)
• Security protocols (LDAP, OAuth2.0, SSL/TLS)
• Linux skills
• SQL and DBMS concepts
• Languages: SQL, Java, Python, Bash

Location: Singapore

Join our team and build your career at Starburst, where innovation and diversity are valued. We offer competitive benefits and a supportive environment committed to inclusion and growth.