Senior Executive - Showroom Operations

Cycle & Carriage Industries Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player invites you to join their dynamic team as a Customer Service Coordinator. This role offers the chance to enhance customer experiences by welcoming visitors and managing showroom operations. With a focus on teamwork and respect, you'll play a vital role in ensuring customer satisfaction and a positive brand image. This innovative firm values employee growth and offers development opportunities, making it an ideal place for those looking to advance their careers in a supportive environment. If you have a passion for customer service and enjoy engaging with people, this position is perfect for you.

Qualifications

• 5+ years of experience in communications, customer service, or sales.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Welcome visitors and customers at the showroom.
• Manage showroom operations to project a positive brand image.
• Handle customer complaints and feedback to resolve issues.

Skills

Customer Service

Communication Skills

Sales Experience

Problem-Solving

Organizational Skills

Education

Tertiary Qualification

Job description

Joining C&C offers a unique opportunity to advance your career within a successful organization that values respect and teamwork. We recognize your performance through development opportunities and a respectful environment. Representing the Mercedes-Benz brand, you will be the first point of contact for visitors, creating a positive first impression. You will coordinate visitor and customer assignments to service counters based on their needs, contributing to a superior customer experience and increased satisfaction.

The Opportunity

1. Welcome visitors and customers at the showroom.
2. Assess concerns and assign visitors/customers to appropriate service counters.
3. Manage the workload of sales executives by maintaining an overview of operations.
4. Create transparency in planning and ensure smooth workflow.
5. Reprioritize deployment of sales staff during bottlenecks.
6. Manage showroom operations to project a positive brand image.
7. Act as a liaison between departments and serve as a contact for customer care colleagues.
8. Handle customer complaints, comments, and feedback to resolve issues.
9. Train ground staff on brand heritage, product knowledge, and sales presentation techniques.

Requirements

1. Possess a tertiary qualification with at least 5 years of experience in communications, customer service, or sales.
2. Outgoing personality with enjoyment in engaging with people.
3. Confident with strong social and communication skills.
4. Ability to anticipate challenges and provide solutions.
5. Positive, service-oriented attitude with strong follow-through.
6. Highly organized with the ability to manage multiple priorities in a fast-paced environment.
7. Experience in airline, retail sales, or service industry is advantageous.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is a leading automotive group in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia, and Citroën. Established in 1899, we have grown over more than 100 years into a major player in Singapore's automotive industry.

At Cycle & Carriage, our passion is encapsulated in "Exceptional Journeys," focusing on creating people-centric experiences that exceed expectations. We strive to be an Employer of Choice, recognized for excellent people practices, including awards like HR Asia's Best Companies to Work Platinum Award and others listed.

We prioritize employee experience and invite you to connect with us for a career conversation. Please note, shortlisted candidates will be notified. By applying, you consent to the collection and use of your personal data for application assessment purposes.