Client Support Engineer

ZenTech Solutions Pte Ltd; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is expanding its workforce and seeking a Client Support Engineer to enhance its IT solutions. In this dynamic role, you will conduct thorough assessments of client IT systems, perform installations, and provide essential support and maintenance. Your expertise in network administration and problem-solving will be crucial in optimizing system performance and ensuring customer satisfaction. Join a vibrant team dedicated to delivering top-notch IT services, where your contributions will directly impact client success and operational efficiency.

Qualifications

• At least 2 years of working experience in IT support.
• Familiarity with network architecture and operating systems.

Responsibilities

• Conduct assessments of IT infrastructure and systems.
• Provide ongoing support and maintenance services to clients.

Skills

Network Administration

IT Troubleshooting

Problem-solving

Communication Skills

Education

Diploma in Computer Science

Tools

HelpDesk Ticketing System

Cloud Technologies

Job description

ZenTech Solutions Pte Ltd

We are an ICT Solution Integrators partner with leading technology in providing a diversity of hardware, software, and services to small and medium-sized companies. Our core focus is system integration, security systems, project management, and IT outsourcing.

We are seeking vibrant and energized people to join us as part of our workforce expansion.

Client Support Engineer

Responsibilities

· Conduct thorough assessments of existing IT infrastructure and systems.

· Perform installation, changes & decommission of IT hardware and software at client’s place

· Attending to IT helpdesk requests and resolving them through the HelpDesk ticketing system

· Assist first-level troubleshooting on software & hardware-related incidents, network connectivity, and operating systems application issues.

· Provide ongoing support and maintenance services to clients, addressing technical issues and optimizing system performance.

· Communicate technical information effectively to both technical and non-technical stakeholders.

· Oversee and assist clients during implementation, in terms of proper documentation and presentation.

· Maintain good customer relationships.

· Other tasks and projects as assigned by the Manager or Management.

Requirements

· At least a Diploma in Computer Science or related certifications

· At least 2 years of working experience in a related field.

· Familiarity with network administration or IT administration

· Knowledge of operating systems, network architecture, and cloud technologies.

· Relevant experience in IT solution implementation, and support.

· Excellent problem-solving skills and attention to detail.

· Strong communication and interpersonal skills.

· Ability to work independently and collaboratively in a team-oriented environment.

· Contract Period : 1 year , able to start work on a short notice

Able to work on weekends if required