Operations Manager

PlayMade by 丸作; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the F&B sector is seeking an Operations Manager to oversee daily store operations across multiple outlets. The ideal candidate will ensure compliance with SOPs, enhance operational efficiency, and lead a team to deliver exceptional customer experiences. This role requires strong leadership, problem-solving abilities, and fluency in English and Mandarin. Join us to make a significant impact in a dynamic environment.

Qualifications

• Minimum 3 years of multi-store management experience in the F&B industry.
• Fluent in English and Mandarin to liaise with stakeholders.

Responsibilities

• Oversee daily store operations ensuring efficiency and quality service.
• Lead manpower planning and scheduling for adequate staffing.
• Conduct regular audits to ensure compliance and service quality.

Skills

Leadership

Problem Solving

Communication

Project Management

Education

Bachelor’s Degree in Business Management

Diploma in Hospitality

Tools

Google applications

Job description

Responsibilities:

• Oversee and manage all aspects of daily store operations to ensure efficiency and smooth running.

• Monitor and maintain consistent quality of service, production standards, and customer experience across all outlets.

• Ensure full compliance with Standard Operating Procedures (SOPs) and company policies at all outlets.

• Continuously review and improve SOPs, serving as the key owner of the operations manual/guide.

• Collaborate with Marketing and cross-functional teams to plan and execute successful programs and promotions.

• Develop and implement new strategies to enhance operational efficiency, optimize productivity, and reduce costs.

• Lead manpower planning and scheduling to ensure adequate staffing across all outlets.

• Make key decisions regarding recruitment, performance assessments, employee discipline, rewards, and terminations.

• Conduct regular outlet visits and audits to ensure operational consistency, compliance, and service quality.

• Maintain open communication with outlet staff through regular updates, meetings, and feedback sessions.

• Organize and lead regular operations and store meetings to align on goals and address operational challenges.

• Manage company logistics and oversee daily operational planning.

• Oversee store setups, renovation works, and reinstatements, acting as the primary liaison with landlords, contractors, and stakeholders.

• Ensure outlets are well-maintained, including managing service and maintenance of equipment, IT systems, facilities, and fire safety equipment.

• Lead major renovation projects and facelifts in collaboration with the project team.

• Conduct routine checks and inspections of outlets, facilities, and equipment to ensure safety and functionality.

• Manage special projects as assigned by senior management.

• Maintain a comprehensive overview of all outlets, monitoring business performance, staffing matters, compliance issues, and lease agreements.

• Conduct co-audits with the Service Quality team to uphold service standards, hygiene, and product quality.

• Oversee weekly stock ordering, inventory management, and overseas purchase requisitions.

• Prepare reports and conduct outlet performance reviews, presenting findings and improvement plans to senior management.

Requirements:

• Bachelor’s Degree or Diploma in Business Management, Hospitality, or a related field.

• Fluent in English and Mandarin (to liaise with Mandarin-speaking stakeholders).

• Minimum 3 years of multi-store management experience in the F&B industry.

• Strong knowledge of operational procedures and best practices in F&B.

• Proficient in Google applications and basic computer literacy.

• Action-oriented, committed, and reliable with strong problem-solving skills.

• Effective decision-making and leadership skills, with the ability to manage and motivate teams.

• Excellent communication and interpersonal skills, with a customer-centric mindset.

• Strong project management skills, especially in renovations and store setups.