Banyan Tree Host

Mandai Resorts Pte. Ltd.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a renowned resort as a Guest Relations Officer, where you will be the face of exceptional service. This role is pivotal in ensuring guests have a memorable stay, from seamless check-ins to personalized concierge services. You will engage with guests, understand their needs, and provide tailored recommendations for dining and entertainment. With a focus on excellence, you will manage guest profiles and maintain accurate records, all while working in a vibrant and dynamic environment. If you are passionate about hospitality and have a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in a similar role at a comparable property.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Deliver exceptional guest experiences and assist with inquiries.
• Manage guest profiles and handle administrative tasks related to services.

Skills

Guest Service Excellence

Communication Skills

Problem-Solving Abilities

Interpersonal Skills

Education

Professional Certificate in Hospitality Management

NITEC in Hospitality Management

Job description

Main Duties and Responsibilities

Our Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.

Key Responsibilities

• Guest Service Excellence: Ensure exceptional guest experiences by being one of the first points of contact for our guests. They will welcome guests upon arrival and provide a seamless check-in and check-out experience. Our Guest Relations Officers will assist in addressing guests’ inquiries in a prompt and professional manner
• Concierge Services: As part of the role, our Guest Relations Officers will seek to understand our guests’ needs and offer them recommendations regarding dining, entertainment, transportation, and other guest needs. They will also advice on the various offerings in the Resort and the attractions.
• Operations: Manage guest profiles, process payments, and handle various administrative tasks related to guest services. Prepare and maintain accurate records and reports as needed.

Job Requirements

• Minimum of 1-2 years of experience in a similar capacity in a property of similar standing.
• Professional Certificate/NITEC in Hospitality Management, or a related field
• Exceptional communication and interpersonal skills with the ability to engage effectively with guests and colleagues. Strong problem-solving abilities and attention to detail.