Associate, Client Services Manager | Singapore, SG

Nomura Asia; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading financial services group is seeking a Client Services Manager to deliver exceptional service to high-net-worth clients. The role involves client relationship management, account maintenance, and ensuring compliance with policies. Ideal candidates will have a degree and at least 5 years of relevant experience in wealth management.

Qualifications

• Minimum 5 years' experience in client services or relationship management within wealth management.
• Experience and knowledge of investment products and financial planning.
• Excellent written and spoken English and Mandarin.

Responsibilities

• Provide support in client service and relationship building.
• Respond to client inquiries and assist in account maintenance.
• Ensure compliance with bank policies and regulatory requirements.

Skills

Communication

Interpersonal Skills

Client Relationship Management

Multi-tasking

Organizational Skills

Education

Minimum Degree from an accredited University

Job description

Job Title: Client Services Manager
Corporate Title: Associate
Division: International Wealth Management
Location: Singapore
SFID: 9743

Nomura Overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com .

Department Overview

Nomura's International Wealth Management department offers unparalleled financial services and solutions to high-net-worth individuals and families globally. Our dedicated team of experts provides personalized advice and tailored strategies to help clients achieve their financial goals and preserve their wealth. With a comprehensive range of investment products and a commitment to exceptional client service, we are proud to be a trusted partner in navigating the complexities of the global financial landscape.

Role Description

The Client Services Manager will play a crucial role in delivering exceptional service to our high-net-worth clients across various global markets. This position requires a deep understanding of wealth management products and services, along with strong interpersonal skills to foster and maintain client relationships.

Responsibilities

• Provide fundamental support in all aspects of client service, client relationship building and account maintenance to assist the business activities of Relationship Managers
• Respond to client inquiries on account documentation, account activity, statement information, securities transfers, general private banking product and/or service information
• Liaison with Clients, Business Supports and Service Providers to ensure timely transaction processing and service delivery of clients' requirements
• Assist in client on/off boarding pre-checks/processes and all account reviews
• Ensure the operational processes are performed in compliance with the bank's policy and regulatory requirements
• Receive, execute and report order for equities, foreign exchange, structured and fixed-income products in a timely and accurate manner
• Provide secretarial and administrative support
• Handle logistics for business trips and meetings
• Any other job duties which the supervisor may delegate from time to time

Requirements

• Minimum D egree from an accredited University
• Minimum 5 years' experience as client services or relationship management within wealth management or private banking
• Experience and knowledge of investment products, financial planning, and wealth management principles
• Excellent communication and interpersonal skills, with a client-centric approach
• Good ability in written and spoken English and Mandarin
• Meticulous and ability to multi-task
• Organised team player with good understanding of financial products and services
• Excellent interpersonal and communication skills

Diversity Statement
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

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