Contact Centre Manager (Contract)

DHL Express (Singapore) Pte. Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player in logistics is seeking a dynamic Operations Manager to lead the Channel Operations team. This role involves overseeing daily operations, optimizing efficiency, and fostering a culture of professional growth. You will collaborate with various stakeholders to enhance performance and report on key metrics. Join a company dedicated to diversity and inclusion, where your contributions will help shape the future of logistics and ensure operational excellence. If you are a proactive leader with a passion for driving results, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in operations management.
• 2 years in a supervisory role.

Responsibilities

• Oversee day-to-day operations of the Channel Operations team.
• Develop strategies to optimize channel efficiency and improve workflows.
• Monitor team performance and provide coaching and mentoring.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence.
• Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
• Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG’s Service Transformation and Planning Team.
• Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
• Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• At least 5 years of experience in operations management, with 2 years in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to work under pressure and manage multiple priorities effectively.

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.