Senior IT Systems Engineer

Office Secretaries; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance their service desk operations. This role involves providing hands-on support, managing technical issues, and engaging in cross-functional IT projects. You'll be responsible for ensuring the smooth operation of IT systems across various regions, troubleshooting network issues, and maintaining documentation. Ideal candidates will have a strong background in legal industry applications and a solid understanding of cloud technologies. If you thrive in a fast-paced environment and possess excellent problem-solving skills, this is an exciting opportunity to make a significant impact.

Qualifications

• 3+ years in IT support within a law firm, focusing on systems management.
• Strong technical skills in Windows, Active Directory, and cloud technologies.

Responsibilities

• Provide end-user support and perform L1/L2 technical support functions.
• Engage in IT projects and manage third-party service vendors.

Skills

iManage

BigHand

Aderant

Intapp

Workshare

InterAction

Windows 10

Active Directory

Azure AD

Microsoft Office 365

Cloud technologies

CyberSecurity

Network connectivity

Virtual machines

Technical support

Education

Diploma in Computer Science

Bachelor's Degree in Computer Science

Bachelor's Degree in Cybersecurity

Tools

ITIL

ITSM tools

Azure

Microsoft Teams

Job description

A day-to-day hands-on IT support and managing regional/global projects role. The service desk function operates a ‘follow-the-sun’ model supporting customers across all regions.

Responsibilities

• Provide day-to-day end-user support, ensuring issues are resolved efficiently and effectively

• Performing technical L1 and L2 support functions via phone, remote connection and deskside visits, as required

• Monitoring queues, calls and interactions of the Service Desk, and escalations to ensure that all interactions and escalations meet established criteria

• Perform system administration tasks, including OS, Active Directory, DNS, DHCP and user management

• Manage backup and recovery operations

• Troubleshoot issues across LAN, WAN, wireless and cloud providers

• Engage in IT projects with cross-functional teams

• Maintain IT asset inventories and ensure that records are kept up to date

• Collaborating and manage third-party support and service vendors to ensure that the applications stay operational

• Undertake the production and maintenance of technical documentation and articles for the knowledge base

• Proactively learning and training other staff members on new products and services

Skills and knowledge

• Experience with legal industry applications – iManage, BigHand, Aderant, Intapp, Workshare, InterAction and Template Management systems

• Solid technical knowledge of Windows 10, Teams, Active Directory / Azure AD, Exchange, Intune and Microsoft Office 365 suite. CyberSecurity and Cloud technologies knowledge will be an added advantage

• Fixing software and hardware configuration issues for users or from inspection of the systems

• Providing technical support for all aspects of the cloud infrastructure to include network connectivity, storage, virtual machines (VMs), etc.

• Updating virus protection software to keep data and communications protected

• Set-up and managed Azure subscriptions & resource group

• Set-up and managed role based access control and create and configure a network security group

• Created and maintained documentation related to systems management processes and procedures as well as system configurations

• Ensuring security through access controls, backups and firewalls

• Knowledge of remote working technologies

• Technical knowledge and support of video conferencing systems

• Configuration and diagnostics of a laptop, mobile device or tablet - familiarity with Lenovo and apple ecosystem is advantageous

Requirements

• Diploma or Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, Business Applications, Cybersecurity or related disciplines

• A minimum of three years of experience in a law firm with good technical skills in Systems Support and Management

• Working in an ITIL based support environment within an ITSM tool, with reporting and monitoring skills

• Excellent project management skills and demonstrate ability to analyse and resolve problems methodically and logically

• Demonstrate strong customer service skills with the ability to empathise with customers and to resolve conflicts

• A self-starter with the ability to work independently and under pressure

• Possess effective prioritisation skills to manage multiple high priority initiatives in a fast paced, highly technical environment

• Excellent written and oral communication skills

*To apply, please attach your CV including reason(s) for leaving past employments, last drawn and expected salary.

• Only shortlisted candidates will be notified.