Engagement Manager

Splunk; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Professional Services Engagement Manager to foster key client relationships and drive successful implementations. This role requires a dynamic individual with strong analytical skills and a proven track record in enterprise software sales. As a trusted advisor, you will engage with customers to understand their needs, articulate compelling success stories, and collaborate with cross-functional teams to deliver exceptional service. If you thrive in high-growth environments and are passionate about customer success, this opportunity offers a chance to make a significant impact.

Qualifications

• 8-10+ years in a customer-facing role supporting Professional Services.
• Proven track record of closing services deals and managing client relationships.

Responsibilities

• Engage early in the sales process to ensure customer satisfaction.
• Collaborate with sales leaders to build relationships and meet targets.

Skills

Analytical Problem-Solving

Relationship Building

Technical Expertise

Communication Skills

Sales Negotiation

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Business

Tools

Salesforce (SFDC)

Big Data Technologies (Hadoop)

Job description

Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly, to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role:

The Professional Services (PS) Engagement Manager handles and develops key client relationships to ensure the overall success of Splunk implementations. The Engagement Manager partners with key stakeholders in our customer accounts, along with Splunk sales, delivery, and support teams, acting as a trusted advisor and passionate advocate for Splunk solutions. In this role, you will position Splunk’s consulting services needed for rapid adoption and customer success.

If you are skilled in understanding and navigating a customer’s organization, their decision-making processes, and take pride in identifying the key requirements of all relevant players, then this role may be for you. Our best Engagement Managers take a prescriptive approach with customers, negotiate achievable timelines, and share expected outcomes to attach services to software product sales.

Responsibilities:

1. Engage early in the sales process to position the right solution ensuring customer satisfaction.
2. Articulate meaningful customer success stories and metrics demonstrating value.
3. Perform self-development related to industry trends impacting SPLUNK (Big Data, Security, ITOPS, Cloud, etc.) to establish trust as an advisor.
4. Demonstrate solution understanding and success criteria using methodologies, blueprints, templates, Service Offerings, and successful experiences.
5. Understand available solution options and engage the right team to win deals and build customer trust.
6. Work with Contract and Project Management Offices to adhere to SPLUNK best practices and utilize collaboration tools.
7. Use existing proposals and SOWs to maximize efficiency and consistency.
8. Execute the RFP/SOW process in partnership with sales teams.
9. Accurately forecast opportunities and pipeline, maintaining current information in SFDC.
10. Maintain accurate reporting, documentation, and system data for business forecasting.
11. Collaborate with sales leaders and account managers to build relationships, develop pipeline, and meet booking targets.
12. Work with Sales Engineering to ensure early engagement of Services at the required technical level.
13. Present comprehensive solutions within the SPLUNK ecosystem to customers.
14. Develop mutually beneficial relationships with partners, focusing on customer success.
15. Serve as a customer advocate to remediate problems effectively and rapidly.

Requirements:

1. 8-10+ years of experience in a customer-facing role supporting a Professional Services organization.
2. Strong analytical problem-solving skills, ability to build relationships, and technical expertise.
3. At least 5 years of experience selling services supporting enterprise software solutions across diverse verticals.
4. Proven track record of closing and growing services deals.
5. Excellent communication skills, capable of producing compelling RFP/RFI responses.
6. Self-starter mentality, thriving in high-growth environments.
7. Detail-oriented with focus on high-quality messaging and deliverables.
8. Experience with big-data enterprise technologies (e.g., Hadoop, data warehouses) preferred.
9. Willingness to travel up to 20% as needed.

Education:

• Bachelor's degree in computer science, business, or equivalent experience.

Splunk, a Cisco company, is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other protected basis.