eCommerce Operations Associate

BLACKCORP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading mother and baby online store in Singapore is seeking an efficient ecommerce operations personnel. Responsibilities include managing order processing, inventory control, and customer service inquiries. The ideal candidate must be proficient in MS Excel, physically fit, and able to commit to a 5.5-day workweek. Interested applicants should send their resume to the provided email.

Qualifications

• Proficient with MS Excel.
• Takes initiative.
• Physically fit for warehouse tasks.
• Experience with online platforms is required.
• Able to commit 5.5 days due to shipping requirements.

Responsibilities

• Efficiently process orders and manage shipping.
• Handle inventory management and stock accuracy.
• Coordinate returns and serve customer inquiries.

Skills

Proficiency in MS Excel

Initiative

Physical fitness

Experience with online platforms

Job description

We are a Singapore Based mother and baby online store. Established for 8 years, one of the top seller in mother and baby online category. Looking for motivated individuals to join our team!

Roles & Responsibilities

An individual in this role is responsible for efficient order processing, accurate stock control and smooth warehouse operations.

Ecommerce Responsibilities

· Order Processing & Management:

o Monitor and process incoming orders from all ecommerce platforms (e.g brand's own website, Lazada, Shopee,Tiktok).

o Generate and print picking lists, packing slips, and shipping labels.

· Picking, Packing & Dispatch:

o Accurately pick items from the warehouse according to order slips.

o Pack orders securely and in line with company branding and shipping standards.

o Coordinate with and schedule pickups from third-party logistics (3PL) providers and local courier services (e.g., Ninja Van, J&T Express, ShopeeXpress).

o Handle and track all outbound shipments, resolving any delivery exceptions or delays.

· Inventory & Stock Management:

o Perform regular stock takes and cycle counts for inventory.

o Update and maintain inventory accuracy across all sales channels in real-time to prevent overselling.

o Receive, unpack, and inspect incoming stock from suppliers.

o Organize the warehouse to ensure efficient picking processes.

o Manage stock transfers between the warehouse.

· Returns & Customer Service:

o Manage the returns and exchange process, including inspecting returned items and processing refunds or replacements.

o Serve as a primary point of contact for customer service inquiries related to orders, shipping, and product availability via email, chat, or phone.

Requirement

- Proficient with MS Excel

- Takes initiatives

- Physically Fit

- Experience with online platforms

- Able to commit 5.5 days due to platform requirement to ship.

Interested applicants can email their resume to [e-mail].