eCommerce Client Solutions Manager, SEA

TikTok; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in the digital marketing space seeks an experienced account manager for its eCommerce client solutions team in Singapore. The role involves managing client relationships, analyzing campaign data, and supporting the sales team to enhance performance. Ideal candidates will have a solid background in digital marketing and proven experience in account management, delivering strategic insights to clients.

Qualifications

• 5+ years of experience in account management/client services roles in digital marketing/eCommerce.
• Experience managing performance clients or agencies, with understanding of their challenges.
• Ability to analyze data and identify insights to assess campaign performance.

Responsibilities

• Coordinate with XFN teams for eCommerce campaign execution and manage client relationships.
• Analyze campaign performance data to provide clients with insights.
• Support sales team in presale research and media planning.

Skills

Data analysis

Campaign management

Client relationship management

Proficient in Excel

Job description

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

Team Introduction
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities
- Coordinate with XFN teams to ensure a smooth and successful eCommerce campaign execution, whilst managing post-sale client relationships to help them consistently grow
- Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our Commerce product & program offerings
- Share eCommerce industry & marketplace feedback and guide our advertising strategy
- Closely support and partner up with the sales team on presale research, media planning and pitching
- Serve as internal & external ShopAds product consultant to help educate on product solutions and best practices, and ultimately grow eCommerce book of business
- Proactively lead product update discussions, work with XFN to upskill internal teams' expertise on ShopAds

Qualifications
Minimum Qualifications
- 5+ years of experience in account management/client services roles in digital marketing/eCommerce
- Experience in managing performance clients or agencies
- Experience managing performance advertisers with a deep understanding of their challenges
- Proficient in campaign management, setting up and optimization
- Ability to analyze data and identify insights to assess campaign performance
- Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge

Preferred Qualifications
- Proactive attitude with excellent data analytical skills in excel
- Ability to work in a dynamic and fast paced environment

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.