ECommerce and CRM Executive/Assistant

JAPAN HOME (RETAIL) PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading company in the retail industry is seeking an Ecommerce Manager to oversee online sales across major platforms like Shopee, Lazada, and Qoo10. The successful candidate will drive sales initiatives, improve customer interactions, and manage membership programs, combining their skills in e-commerce and analytical reporting.

Qualifications

• Experience managing multiple e-commerce platforms like Shopee and Lazada.
• Ability to analyze data and generate reports on sales performance.
• Strong skills in customer service and relationship management.

Responsibilities

• Manage e-shop and platforms like Shopee, Lazada, and Qoo10.
• Drive online sales through product listings and marketing communication.
• Oversee customer service processes to improve resolution speed.

Skills

E-commerce management

Customer service

Social media engagement

Data analytics

Job description

Ecommerce

• Manage the e-shop and the following E-commerce platform: Shopee, Lazada & Qoo10.
• Drive overall online sales via listing of products, design of communication messages & planning for online activities for selected items for online sales.
• Integrate social platforms (Facebook, Instagram) with e-shop/e-commerce to generate awareness & exposure for online listed products & activation.
• Generate analytics to report online sales & performance on a weekly basis based on predetermined metrics.
• Work closely with merchandising team to select products & finalize activation for both e-shop & e-commerce platforms.
• Generate contents to substantiate online offerings and establish Company’s online presence.
• Oversee e-commerce operational process from product listing for sales through to design / activation online & ultimately fulfilment.

Membership

• Responsible for the acquisition, applications, renewals and retention of members and timely accurate reporting to Head of Division.
• Plan, co-ordinate and organize members’ events, professional development programs and members’ benefits.
• Source for vendors and partners to work in partnership.
• Responsible for members’ communications and social media engagement.

Customer Service

• Plan, implement and evaluate appropriate policies and procedures to improve first contact resolution, turn around speed and accuracy of customer service processes
• Identify and develop key performance standards and metrics to drive productive SOP and work to ensure their achievement.
• Act as the main point of contact for customer relationship management, follow up on inquiries in a timely and professional manner
• Facilitate all businesses matching with buyers

Job summary Ecommerce Manage the e-shop and the following E-commerce platform: Shopee, Lazada & Qoo10. Drive overall online sales via listing of products...