ECG Device Support Specialist

GLOBALHEART PTE. LTD.; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

GLOBALHEART PTE. LTD. is seeking an IT & Device Support Executive to assist with the installation, configuration and day-to-day technical support of ECG devices and related systems. You will collaborate with internal teams, healthcare professionals and customers to ensure smooth setup, troubleshooting and timely support.

The role requires a hands-on approach to hardware, software and network issues, with opportunities to learn about ECG devices and healthcare technology within a growing team.

Qualifications

• Diploma or Degree in IT/CS/Engineering or related field.
• 1–2 years’ experience in IT support, technical support, field service or similar.
• Good understanding of computer hardware, software, networking, Wi-Fi and troubleshooting.
• Willing to learn about ECG devices, healthcare technology and related applications.

Responsibilities

• Install, set up and configure ECG devices and related software/systems.
• Provide onsite and remote technical support, including hardware, software, connectivity and system troubleshooting.
• Guide customers and healthcare professionals on device operation and system usage.
• Perform system testing and post-installation checks to ensure devices and applications function properly.
• Coordinate with internal IT, engineering or external technical teams for issue resolution when required.
• Maintain accurate installation, service and troubleshooting records and provide timely customer follow-up.
• Support software updates, basic network/Wi‑Fi configuration and other internal IT matters as assigned.

Skills

Communication skills

Problem solving

Customer service

Teamwork

Education

Diploma or Degree in IT/CS/Engineering

Tools

ECG devices

Job description

GLOBALHEART PTE. LTD. is seeking an IT & Device Support Executive to assist with the installation, configuration and day-to-day technical support of ECG devices and related systems. You will collaborate with internal teams, healthcare professionals and customers to ensure smooth setup, troubleshooting and timely support.

The role requires a hands-on approach to hardware, software and network issues, with opportunities to learn about ECG devices and healthcare technology within a growing team.