Contract Warranty Claims Project Manager (Energy Industry) #HMZ

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RECRUIT EXPRESS PTE LTD

for RECRUIT EXPRESS PTE LTD

Contract Warranty Claims Project Manager (Energy Industry) #HMZ

Customer Service, Engineering, Logistics / Supply Chain, Manufacturing, Repair and Maintenance

$5,000 to $7,000

$5,000 to $7,000 Monthly

RECRUIT EXPRESS PTE LTD

Recruiter

for RECRUIT EXPRESS PTE LTD

Contract Warranty Claims Project Manager (Energy Industry) #HMZ

MCF-2024-0633590

NGEE ANN CITY, 391A ORCHARD ROAD 238873

Contract, Full Time

Manager

8 years exp

Customer Service, Engineering, Logistics / Supply Chain, Manufacturing, Repair and Maintenance

$5,000 to $7,000 Monthly 2 applications Posted 02 May 2024 Closing on 01 Jun 2024

On behalf of our client, an established MNC in the energy market, we are seeking a Contract Warranty Claims Project Manager. Interested applications, enquire with us!

Job Responsibilities:

• Manage and process regional claims submitted by partners
• Review and verify claim documents for accuracy and completeness.
• Ensure timely submission of claims into the warranty system within timeline.
• Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
• Assist the Customer Care Centre by expediting the ordering and delivery of critical parts to Distributors/Service Partners, ensuring prompt restoration and functionality of engines/equipment.
• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Communicate effectively with service partners to gather any missing information or documentation required for claim processing
• Coordinate with internal departments to facilitate claim processing and resolution.
• Maintain an organized and up-to-date database of warranty claims, including claim status, approvals, rejections, and pending.
• Generate monthly report on warranty claims amount
• Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
• Generate and assign internal job numbers to warranty, commissioning jobs and corrective actions claims for tracking and reference purposes.
• Raise Purchase Requisition and coordinate with Purchasing Team to ensure timely processing and issuance of purchase order to service partners.
• Receive invoices from service partners for warranty-related parts and labor claims.
• Perform goods receipt in system to confirm receipt of items and initiate payment processing to Finance Team.
• Seek opportunities to improve the warranty claim process to enhance overall customer satisfaction.
• Propose and implement solutions to streamline workflows, reduce errors, and improve efficiency in warranty claim processing.

Job Requirements:

• Degree/Diploma with at least 5 years of relevant experience in warranty administration, customer service, or administrative roles.
• Proficient with SAP and MS Office.
• Good interpersonal and communication skills
• Strong attention to detail and accuracy in data entry and record keeping.

Qualified applicants, please send a copy of your resume in MS Word to

or call Faith at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Faith Lau Jia Xuan (Outsourcing Team)

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Warranty Administration

Claims Management

Outsourcing

Documentation

Purchasing

Customer Care

warranty claims

Data Entry

MS Office

Procurement

SAP

MS Word

Good Communication Skills

Warranty

Customer Satisfaction

Order Management

Customer Service

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Established since 1996, Recruit Express has emerged as the leading staffing solutions provider that has set a proven track record for matching the right people to the right organization within the shortest time. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams.

In our relentless pursuit of excellent service, we have adopted best practices and dynamic growth strategies in expanding our operations across the Asia Pacific regions: We have offices in Singapore, Sydney, Hong Kong, Kuala Lumpur, Taipei, Shanghai, Beijing, Tokyo and Bangkok.

With 400 permanent committed consultants from various professional backgrounds and disciplines, we make a difference by delivering top-notch services to our clients and candidates alike.