Network Support Engineer (L2 End User, CCNA)

Triton AI PTE Ltd; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking global MNC as an IT Support Specialist, where you will deliver exceptional IT solutions and support across Asia. This role offers the chance to troubleshoot complex issues, lead innovative IT projects, and be a trusted advisor to users at all levels. With a competitive remuneration package and opportunities for regional exposure, this position is perfect for experienced IT professionals looking to make a significant impact in a dynamic environment. Embrace the chance to drive innovation while ensuring compliance with IT policies in a collaborative setting.

Benefits

Flexi Benefits

AWS

Variable Bonus

Qualifications

• Minimum 6 years of Level 2 IT support experience in MNCs or large SMEs.
• Degree in IT or related field; Cisco CCNA certification preferred.

Responsibilities

• Deliver top-notch IT solutions and support.
• Troubleshoot and resolve complex issues in PCs, laptops, and networks.
• Lead regional IT projects, including cloud server setups.

Skills

Level 2 IT Support

Azure Cloud

Windows Server (2016/2022)

Active Directory

Microsoft 365 Tools

Network Troubleshooting

Server Management

Power Automate

Power Apps

Intune

SharePoint

Firewalls

Education

Degree in IT or related field

Cisco CCNA Certification

Job description

De Ion

What We Offer:

• Remuneration Package: Up to $6,500 + AWS + Variable Bonus + Flexi Benefits
• Location: West, just a short walk from the MRT
• Regional Exposure: Remote support across Asia regions in a global MNC

Responsibilities

• Work closely with IT Administrators to deliver top-notch IT solutions and support
• Troubleshoot and resolve complex issues in PCs, laptops, servers, security, and networks
• Be the trusted IT advisor, ensuring seamless support for all, from operators to executives
• Lead and participate in regional IT projects, including cloud server setups and system upgrades
• Drive innovation while maintaining compliance with IT policies

Skills and Qualifications

• Minimum 6 years of Level 2 IT support experience in MNCs or large SMEs, supporting 200+ users
• Degree in IT or related field; Cisco CCNA certification preferred
• Expertise in Azure Cloud, Windows Server (2016/2022), Active Directory, and Microsoft 365 tools
• Proven skills in networks and servers; bonus for experience with Power Automate, Power Apps, Intune, SharePoint, and firewalls