Assistant Restaurant Manager

Paradise Dynasty; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the restaurant sector is seeking a dedicated Assistant Manager to support the Restaurant Manager in optimizing business performance. This role involves overseeing daily operations, ensuring high standards of food and service, and providing effective leadership to the food and beverage team. The ideal candidate will have a passion for customer service, strong analytical skills, and the ability to manage staff effectively. Join a vibrant team where your contributions will directly impact customer satisfaction and operational success, making every day an exciting challenge.

Qualifications

• Experience in restaurant management and operations.
• Strong understanding of food safety and hygiene standards.

Responsibilities

• Assist the Restaurant Manager in daily operations and performance.
• Lead the food and beverage team to ensure targets are met.
• Handle customer complaints and ensure high-quality service.

Skills

Customer Service

Leadership

Sales Analysis

Inventory Control

Food Safety Standards

Education

High School Diploma

Hospitality Management Degree

Tools

iPad for e-feedback

Cash Register

Job description

Main Responsibilities

Report to the Restaurant Manager. Support and assist the Restaurant Manager in achieving optimal business performance, maintaining high standards of food, service, health, and safety. Assist in managing the restaurant, deputising in the absence of the Managers.

1. Assist in achieving optimal business performance of the restaurant.
2. Assist in analyzing and planning restaurant sales levels and profitability.
3. Assist in preparing reports at the end of shifts/weeks, including staff control, food & cash control, and sales.
4. Assist in creating and executing plans for department sales, profit, and staff development.
5. Assist in monitoring labor and F & B costing, including inventory control and bi-monthly stock takes.
6. Assist in planning and coordinating menus.
7. Assist in managing filing systems and reading company emails.
8. Assist in handling disciplinary issues, conducting annual reviews, and staff confirmations.
9. Provide effective leadership to the food and beverage team to ensure targets are met.
10. Regularly review, evaluate operations/procedures, and suggest improvements.
11. Coordinate restaurant operations during scheduled shifts.
12. Respond to customer complaints and ensure positive customer service, taking appropriate actions to turn dissatisfied customers into repeat clients.
13. Ensure all employees adhere to company uniform standards.
14. Meet and greet customers and organize table reservations.
15. Advise customers on menu and beverage choices.
16. Conduct orientation, training, and coaching for new trainees.
17. Plan staff duty rosters and cleaning schedules.
18. Update GRN and perform e-Procurement.
19. Handle cashiering duties, including daily sales collection, cashier floats, petty cash claims, and control.
20. Perform banking duties.
21. Collect e-feedback from customers using iPad.
22. Upsell desserts, promotions, and PGR memberships.
23. Maintain high standards of quality control, hygiene, and health and safety.
24. Ensure all staff comply with company SOPs.
25. Perform any other duties as assigned.