Technical Account Manager

ELWOOD (SINGAPORE) TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An innovative FinTech company is seeking a Technical Account Manager to enhance client success in the digital asset ecosystem. This role involves providing exceptional technical support, resolving complex issues, and collaborating with product teams to improve client experiences. With a focus on blockchain and digital assets, the position offers a dynamic environment where your contributions will directly impact the future of finance. Join a forward-thinking team dedicated to delivering world-class service and shaping the financial landscape with cutting-edge technology. If you're passionate about tech and finance, this opportunity is perfect for you.

Benefits

Fully paid medical and discounted dental schemes

Generous time off and bank holidays

Enhanced parental leave

Weekly Grab allowance

Discounted gym membership

Employee Assistance Programme

Paid study and personal leave

Qualifications

• 2+ years experience in financial technology or blockchain platforms.
• Strong understanding of trading system workflows and APIs.

Responsibilities

• Provide high-quality support to clients via various channels.
• Investigate and resolve complex technical issues.
• Collaborate with Engineering and Product teams for feedback.

Skills

Client-facing technical role

APIs and integrations

Problem-solving skills

Communication skills

Understanding of financial markets

Knowledge of blockchain and cryptocurrencies

Education

Bachelor’s degree in Computer Science

Equivalent practical experience

Tools

Zendesk

Jira

Python

SQL

Job description

About Elwood

Elwood Technologies is an FCA regulated firm that provides end-to-end institutional-grade digital asset execution, liquidity access, and portfolio monitoring & risk management software. Built with institutions for institutions, Elwood’s EMS offers best available price execution, smart order routing, and algorithmic tooling alongside a traditional finance-grade portfolio management system.

Built by industry experts with decades of combined experience in investment management and digital technology, we are now looking for a Head of Legal to contribute to the overall legal strategy and risk management of the organization.

Job Description

Elwood is seeking a Technical Account Manager (TAM) to join our expanding global team. With TAMs based in London, New York, and Singapore, this role supports our mission to deliver 24/7 world-class service to clients in the digital asset ecosystem.

As a TAM, you will serve as the primary technical contact for our clients—ensuring their success through proactive support, solution design, and collaboration with our Product and Engineering teams. You will be instrumental in resolving complex issues, shaping product feedback, and delivering seamless customer experiences.

This is a great opportunity for someone with a strong technical background and client-facing experience who is excited about blockchain, digital assets, and next-generation financial systems.

1. Provide timely, high-quality support to clients via live chat, email, and other communication channels.
2. Investigate and resolve complex technical issues, escalating when appropriate, ensuring end-to-end resolution.
3. Work closely with Engineering, Product, and Sales teams to gather client feedback and contribute to product improvements.
4. Manage and respond to Tier 1–3 support cases and client escalations.
5. Document client requirements and translate them into technical or product requests.
6. Assist in onboarding clients and act as a trusted technical advisor throughout the client lifecycle.
7. Create and maintain support documentation and internal knowledge base articles.
8. Improve support workflows, tools, and processes to enhance customer experience and efficiency.
9. Represent Elwood in external discussions with vendors, partners, or stakeholders as needed.

Essential Skills & Experience

• Proven experience in a client-facing technical role such as TAM, Solutions Engineer, or Technical Support Engineer.
• Strong understanding of APIs, integrations, and trading system workflows.
• Familiarity with financial markets, especially FX or macro products; experience with valuation, risk, or pricing is a plus.
• Passion for blockchain, cryptocurrencies, and digital assets.
• Strong problem-solving skills with an analytical mindset.
• Excellent communication skills, able to explain complex concepts clearly.
• Proactive, client-focused, with a sense of ownership.
• Ability to perform under pressure in a fast-growing environment.
• Team player who works well collaboratively.

Desirable Skills

• Knowledge of Python and/or SQL for data analysis and debugging.
• Experience with support platforms like Zendesk or Jira, and technical documentation tools.
• Previous experience in fintech, crypto trading platforms, or blockchain infrastructure providers.

Qualifications and Work Experience

• Bachelor’s degree in Computer Science, Engineering, Finance, or related field, or equivalent practical experience.
• 2+ years experience in financial technology, capital markets, or blockchain platforms is highly desirable.

What We Offer

• Competitive salary and benefits.
• Fully paid medical and discounted dental schemes for employees and families.
• Generous time off and bank holidays.
• Enhanced parental leave after one year of service.
• Weekly Grab allowance up to S$75.
• Discounted gym membership.
• Employee Assistance Programme.
• Paid study and personal leave.

Why Elwood?

• Join a Series A FinTech company shaping the future of finance.
• Strong financial backing and market presence.
• Our platform enables institutional access to exciting growth opportunities.
• Work with modern technology and solve impactful problems.
• Collaborate with a diverse, client-focused team.
• Global offices in London, New York, and Singapore.