Junior IT/Field Support Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in Singapore is seeking a dedicated IT Support Specialist to provide first-level technical assistance for end-users. The role involves troubleshooting hardware and software issues, managing inventory, and assisting with procurement processes. Ideal candidates should have a diploma in IT or related fields and possess strong communication skills. If you are customer-oriented and thrive in a team environment, this opportunity is for you!

Qualifications

• 1-2 years experience in customer service or call center.
• Relevant experience in supporting PC/notebook hardware.

Responsibilities

• Provide 1st level support for end-user issues via phone/email.
• Log service desk calls and document user requests.
• Troubleshoot PC hardware and software issues.

Skills

Communication

Customer Orientation

Analytical Skills

Teamwork

Education

Diploma in Computer Science

ITE in Electronics

Tools

MS Office

Active Directory

TCP/IP

Job description

• Provide support and resolution on 1st level end-user telephonic/email enquiries and issues on in-house applications and standard PC and notebook problem related to Hardware and Operating System.

• Logging of service desk calls and documentation of all user requests and problem resolution in problem Ticket system.

• Trouble shooting PC hardware, notebook, printer/print server, MS Win 2K/ XP/ Vista, Internet browser, standard Microsoft software, Outlook client and other in-house application problems.

• Issuing of inventory tags and manages the IT database for inventory management for IT related equipment.

• Provides technical assistance to users on basic desktop request as and when require.

• Performs cost allocation charge back to inter department for IT related services.

• Performs procurement for department following the internal purchasing process.

• Act as a central receiver for all IT related purchased for company departments and thus allocating cost center to finance for the purchases.

• Assist to source for IT related equipment quotations from appointed vendors.

• Assists in documentation of department related information for safe keeping and retention.

• Perform tasks as and when assigned by superior.

Requirements:

• Diploma/ITE graduates in Computer Science/Electronics/IT or equivalent

• Experience in related field for 1-2 years (Customer service/Call centre)

• Excellent communication and inter-personal skills

• Customer oriented and positive working attitude

• Meticulous, analytical and able to communicate effectively

• Effective team players and able to work under pressure

• Able to work independently with minimum supervision

• Relevant experience in supporting PC/notebook hardware, network printer, MS Win 2K vista and standard software (MS office 2K-2007, Antivirus, internet browser) and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting