25855141 Infrastructure Senior Tech Analyst

CITIBANK N.A.; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Infrastructure Senior Tech Analyst to join their team in Singapore. This role offers a unique opportunity to leverage your expertise in infrastructure delivery while collaborating with talented professionals in a dynamic environment. You will be responsible for managing LAN/WAN activities, ensuring compliance with regulatory requirements, and providing strategic direction to team members. With a commitment to employee growth and community impact, this is a chance to advance your career and make a meaningful contribution. Embrace the opportunity to work with a global leader in financial services and shape the future of banking.

Qualifications

• 6-10 years of experience in infrastructure delivery roles.
• Ability to develop projects for metrics and analytical tools.

Responsibilities

• Assist with LAN/WAN and help desk administration activities.
• Create complex project plans and provide resolutions to restore services.

Skills

Infrastructure Delivery

Operational Process Improvements

Technical Communication

Risk Assessment

Project Management

Education

Bachelor’s Degree

Master’s Degree

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business, and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold, and Citigold Private Client, we offer an array of products, services, and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high-caliber professional to join our team as 25855141 Infrastructure Senior Tech Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. For instance:

Role & Responsibilities

• The Infrastructure Technology Lead Analyst is an intermediate role responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and policies to process data, resolve issues, and execute administrative tasks.

Key Responsibilities:

• Create complex project plans, perform impact analyses, solve high-impact problems/projects, and provide resolutions to restore services.
• Provide Root Cause Analysis (RCA) post restoration of service.
• Design testing approaches, complex processes, reporting streams, and assist with automation of repetitive tasks.
• Provide technical/strategic direction to team members.
• Review requirement documents, define hardware requirements, and update processes and procedures as necessary.
• Ensure ongoing compliance with regulatory requirements.
• Responsible for applications dealing with the overall operating system.
• Conduct project-related research.
• Operate with limited supervision and exercise independence of judgment and autonomy.
• Act as SME to senior stakeholders and/or other team members.
• Assess risk when making business decisions, ensuring compliance with laws, rules, and regulations, and escalating control issues transparently.

Qualifications:

• 6-10 years of experience in infrastructure delivery roles, with a track record of operational process improvements.
• Understanding of how specialization within the area contributes to the business and knowledge of competitors' products and services.
• Ability to develop projects for metrics, analytical tools, benchmarking, and best practices.
• Experience working with virtual/in-person teams and under pressure/deadlines.
• Experience in Financial Services or large/global environments preferred.
• Effective communication and diagnostic skills, with the ability to explain technical concepts to non-technical audiences.

Education:

• Bachelor’s degree; Master’s degree preferred.

How You’ll Succeed

Identify security vulnerabilities, collaborate with engineering teams, and provide guidance for remediations. Be a team player and eager to learn.

Working at Citi is more than just a job. It’s a chance to grow your career, give back to your community, and make a real impact as part of a global family of over 230,000 dedicated people.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei