Service Management Trainee

WGT EHR Pte. Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading company in the dining sector is looking for a Service Management Trainee to support front-of-house operations. The role focuses on delivering exceptional guest experiences, driving operational efficiency, and learning managerial responsibilities. Ideal candidates will have a background in hospitality and a passion for customer service.

Qualifications

• Diploma or Degree in Hospitality Management or related fields preferred.
• Some exposure to F&B or customer service is desirable.

Responsibilities

• Greet and seat guests promptly with a friendly approach.
• Monitor table turnover and coordinate with kitchen and bar teams.
• Educate customers on menu offerings and promote seasonal specialties.

Skills

Customer Service

Hospitality Management

Food Handling

Education

Diploma in Hospitality Management

Degree in Business Administration

Tools

POS Systems

Google Workspace

Microsoft Word

Microsoft Excel

Job description

Job Summary

The Service Management Trainee supports day-to-day front-of-house (FOH) operations and focuses on delivering a warm and mindful guest experience, driving operational efficiency, and maintaining brand consistency. The candidate will be developed to take on increasing managerial responsibilities, overseeing staff, customer satisfaction, and ensuring alignment with the company’s philosophy of holistic wellness and elevated casual dining.

Key Responsibilities:

• Greet and seat guests promptly, ensuring a friendly and personable approach.

• Monitor table turnover, reservations, and waitlists, coordinating with the kitchen and bar teams for smooth service flow.

• Oversee opening and closing procedures, including setup, cleanup, and daily cash reconciliation.

• Build rapport with guests, address feedback or complaints, and ensure a positive, memorable dining experience.

• Educate customers on menu offerings, highlighting any health-focused or special dietary options unique to each outlet’s concept.

• Promote menu items, including seasonal specialties or wellness-focused offerings, to maximize upselling opportunities.

• Shadow senior managers to learn leadership principles, staff scheduling, and performance evaluation processes.

• Other ad hoc duties assigned by management

Qualifications & Skills

• Diploma or Degree in Hospitality Management, Business Administration, or related fields (preferred but not mandatory with relevant experience).

• Some exposure to F&B, customer service, or hospitality is desirable, able to commit weekends & public holidays and long standing hours.

• Familiarity with POS systems, reservation platforms, and basic office applications (Word, Excel, Google Workspace).

• Knowledge of food handling and safety standards (certifications preferred, if applicable).

Please include the following information in your resume.

• Current & Expected Salary

• Reason(s) for leaving

• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R22111484 Ketty Lim