Assistant Manager, Short-Term Programme

Nanyang Technological University; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading university in Singapore is seeking a resourceful candidate to provide student support services and promote short-term overseas immersion programmes. The role involves event management, marketing communications, and data analysis, requiring strong organizational skills and effective communication. Candidates should have 3-4 years of experience, preferably in higher education, and be proficient in design tools like Canva and Microsoft Office.

Qualifications

• 3-4 years working experience, with 2-3 years in marketing, preferably in higher education.
• Excellent written and verbal communication skills.
• Proficient in graphic design and data analysis.

Responsibilities

• Plan and execute student services, publicity, and outreach events.
• Develop and manage event budgets and track expenses.
• Collect and analyze data for performance reports.

Skills

Communication

Organizational Skills

Data Analysis

Event Management

Marketing Communications

Tools

Canva

Microsoft Office Suite

Adobe Lightroom

Photoshop

Illustrator

Premiere

Job description

Reporting to the GEM Discoverer unit under the Office of Global Education and Mobility (OGEM), the incumbent is responsible for providing student support services and promoting OGEM short-term overseas immersion programmes to NTU undergraduates.

We are seeking a resourceful and experienced candidate in student support administration, event management, and marketing communications (marcom) to join the Short-Term Programme team. In this multifaceted role, you will be responsible for student support services, executing programme publicity and outreach activities and events, creating compelling copy for social media, programme reporting, and data analysis. This position requires a detail-oriented individual with strong organisational skills, a flair for effective spoken and written communication, and the ability to analyse and improve operational processes.

Key Responsibilities:

1. Student Services and Outreach Management

• Plan, organize, and execute student services, publicity, outreach, and events, ensuring alignment with programme objectives and goals.
• Coordinate programme operations and manage relationships with students, vendors, suppliers, and on-site operations.
• Develop and manage event budgets, track expenses, and ensure cost-effectiveness.
• Perform daily operations, troubleshoot issues, and ensure a seamless experience for stakeholders.
• Collect and analyze post-event feedback for continuous improvement.

1. Publicity & Outreach Materials Development

• Craft communication messages for briefing sessions and location marketing activities, including social media, outreach, talks, retail marketing materials, websites, and speeches.
• Develop content that aligns with the brand voice and resonates with target audiences.
• Collaborate with team members, internal stakeholders, or vendors to ensure consistency in messaging across platforms.
• Edit and proofread content for clarity, accuracy, and brand alignment.

1. Student Services Business Operations

• Perform student advisory and business operations, including administrative tasks, mobility portal management, and handling inquiries from students and university partners.
• Collect and analyze data to generate reports on event performance, attendee engagement, and ROI.
• Monitor key performance metrics, identify trends, and recommend improvements.
• Collaborate with finance and procurement teams on invoicing and purchase orders.
• Document processes and propose operational policy improvements to enhance efficiency.

Candidate Requirements:

• At least 3 to 4 years of working experience, with 2 to 3 years in a marketing role, preferably in higher education institutions.
• Excellent written and verbal communication skills.
• Ability to work well under pressure, organise, and multitask.
• Strong interpersonal skills and a collaborative approach to teamwork.
• Confidence in public speaking.
• Proficient in graphic design using Canva; experience with Adobe Lightroom, Photoshop, Illustrator, and Premiere is a plus.
• Proficient in Microsoft Office Suite, especially Excel, for data analysis and reporting.
• Familiarity with CRM systems or data analytics software is a plus.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU