Senior Digital Implementation Lead

ATPI (Singapore) Pte Ltd; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead the implementation of digital solutions in the travel sector. This role involves managing client onboarding, driving communication with stakeholders, and ensuring successful transitions to new systems. The ideal candidate will have a strong background in travel technology, project management, and stakeholder engagement. If you are passionate about digital transformation and enhancing client experiences, this opportunity offers a chance to make a significant impact in a forward-thinking environment.

Qualifications

• 4+ years in travel tech or digital solution implementation.
• Proven experience with online booking tools and GDS systems.

Responsibilities

• Lead implementation of digital solutions and client onboarding.
• Drive communication with clients and manage project timelines.

Skills

Stakeholder Management

Online Booking Tools (OBTs)

Project Management

Data Integration

Technical Troubleshooting

Presentation Skills

Communication Skills

Excel Proficiency

Tools

Concur

Cytric

Job description

Duties and Responsibilities

Strategic Solutioning & Implementation

• Lead end-to-end implementation of digital solutions, including ATPI proprietary tools and integrated third-party platforms (e.g., online booking tools, reporting dashboards, virtual payment tools).

• Translate client requirements into tailored system configurations and implementation strategies that align with business goals.

• Act as a trusted advisor to both internal stakeholders and clients, offering guidance on best practices, change management, and digital adoption.

Project Leadership & Client Engagement

• Own the implementation roadmap and coordinate with cross-functional teams (Sales, Finance, Ops, Product) to deliver smooth transitions and successful go-lives.

• Drive high-touch communication with client stakeholders throughout onboarding and implementation, ensuring alignment on timelines, deliverables, and KPIs.

• Drive post-implementation reviews to capture ROI, feedback, and enhancement plans.

Training & Change Enablement

• Deliver expert-level product demonstrations and onboarding sessions for clients and internal teams.

• Create high-impact training materials tailored for different user personas (bookers, travelers, approvers, ops).

• Champion digital tool adoption by designing and executing communication plans, workshops, and refreshers.

Operational Support & Innovation

• Oversee the configuration and ongoing maintenance of online booking tools and profile management systems.

• Monitor performance and proactively troubleshoot technical issues; lead continuous improvement efforts.

• Stay current with digital travel tech trends and proactively suggest enhancements or new tools to stay ahead of client needs.

Documentation & Governance

• Maintain clear, scalable documentation for workflows, configuration standards, and support processes.

• Support audit readiness and compliance through structured change logs and QA processes.

Experience & Skills

• 4+ years of experience in travel tech, digital solution implementation, or client onboarding within the travel or related industries.

• Proven experience with online booking tools (OBTs) such as Concur, Cytric, or similar.

• Good understanding of GDS systems and profile/data integration models (e.g., mid/back-office systems, HR feeds).

• Skilled in stakeholder management.

• Strong presentation, communication, and client-facing skills.

• Proficient in project management methodologies; PMP certification is a plus.

• Technically savvy with a working knowledge of data flows, APIs, and system integration processes.

• Excel proficiency and basic analytics capabilities.

Attributes

• Strategic thinker with attention to detail and hands-on execution.

• Ability to manage ambiguity and prioritize competing demands.

• Proactive, adaptable, and solutions-oriented mindset.

• Passionate about digital transformation and client experience excellence.