NOC IT Shift Engineer (2 year contract)

Assurity Trusted Solutions; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated NOC IT Shift Engineer to join their team. In this role, you will be responsible for ensuring the optimal operation of systems through regular health checks and troubleshooting. You will work in a dynamic environment, providing technical support during critical operations and maintaining documentation for system processes. This position offers a unique opportunity to grow within a supportive culture that values learning and development. If you are passionate about technology and eager to contribute to a meaningful mission, this role is perfect for you.

Benefits

Leave Benefits

Family Care Leave

Birthday Leave

Learning Culture

Career Growth Framework

Qualifications

• Minimum one year of technical support experience in a NOC environment preferred.
• Good command of written and verbal English is essential.

Responsibilities

• Perform system health checks and monitor IT system abnormalities.
• Provide technical support during disaster recovery and system maintenance.

Skills

Technical Support

Troubleshooting

System Monitoring

Incident Management

Documentation

Education

N/A

Tools

Monitoring Tools

Job description

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual to join us as a NOC IT Shift Engineer (2 year contract)!

A brief summary of your job responsibility:

• Performs regular system, application and network (“System”) health checks to verify that the System is operating optimally.
• Monitors and identifies IT system abnormalities, resolves problems, or escalates to relevant parties for help.
• Performs first-level trouble-shooting on the Systems and escalate to second-level teams for assistance.
• Provides technical support during disaster recovery, contingency test, scheduled maintenance, system change requests, software installation, system equipment problems, etc.
• Generates inventory and statistical reports for monitoring, analytics and audit purposes.
• Generate reports, updates, escalates, and close of incident tickets.
• Reviews and verifies the accuracy of operational procedures and processes. Provides recommendations to improve systems or to streamline processes.
• Maintains and updates System’s documentation and inventories.

To succeed in this role, you will ideally have:

• Minimum a year of technical support experience in a NOC environment is preferred.
• Work in teams of 12 hours rotation shifts that span across weekends and public holidays.
• Able to follow documented work instructions and procedures.
• Good written and verbal command of written English.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

Additional Benefits:

• Leave Benefits with additional perks such as Family Care and Birthday Leave.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.