Field Service Engineer

HR Tech; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Mobile Device Management Specialist to join their dynamic team. In this pivotal role, you will be responsible for managing the onboarding and offboarding of mobile devices, ensuring compliance, and providing technical support for a variety of devices including iOS, Android, and specialized hardware. Your expertise in Microsoft Intune and strong troubleshooting skills will be essential in optimizing device performance and enhancing user experience. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you!

Qualifications

• Experience in Mobile Device Management for large-scale enterprises.
• Expertise in Microsoft Intune implementation and configuration.

Responsibilities

• Provide onboarding and offboarding support for mobile devices.
• Troubleshoot hardware issues for various mobile devices.
• Monitor performance and usage of mobile devices.

Skills

Mobile Device Management

Microsoft Intune

Microsoft Graph API

Power BI

PowerShell scripting

VB scripting

Job description

Experience Required:

• Experience in Mobile Device Management of Microsoft Intune for large-scale enterprises Platform - (iOS, iPad, Mac OS, Android, and PDA Devices - Honeywell, Smart EX, Sonim, Zebra, Blackline, Mobilus, Trimble)
• Experience in Microsoft Intune Implementation, Configuring Profile, Compliance, App Management, Protection & Restriction and Company Portal, etc.
• Expertise in All Types of Mobile Device Enrolments Manual, bulk, and automatic methods etc.
• Good knowledge of Reporting in (Microsoft Graph API and Power BI)
• Scripting knowledge in PowerShell or VB.

Responsibilities:

• Mobile device Onboarding and Offboarding support.
• Responsible for all CW Service Now tickets that are entered into the queue.
• Mobile Device Hardware troubleshooting for any CW device as listed above.
• Assisting end users with performing Hardware OS updates/refreshes for any CW device as listed above.
• Hardware enrolment and provisioning for any CW device as listed above.
• Hardware training for any CW device as listed above.
• Refreshing/Updating hardware training materials (tutorials, workshops, etc.) for any CW device as listed above.
• Monitoring the performance and usage of CW devices and providing regular reports and feedback to other teams and stakeholders. This may include tracking key metrics, such as the number of users, the types of applications that are being used, and any technical issues that arise.
• Escalating issues to the appropriate product line team (i.e., network, Enterprise Mobility, etc.)
• Create and update the escalation path spreadsheet.
• New hardware deployments for any CW device as listed above.
• Escalating hardware issues to the vendor if they cannot be resolved internally.
• Monitoring and performing all IRM tasks and controls from Service Now as it relates to CW devices.
• Ensuring all compliance tasks are completed before the due date specified for the CMDB entry.
• Perform patching and updates for CW devices if needed and notify end users.