Customer Service Executive (EAST / Logistics / $2800)

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading logistics and delivery services MNC as a Customer Service Representative. This role involves investigating and resolving issues related to client shipments, ensuring timely updates, and improving customer care processes. The position offers a flexible work schedule with a mix of in-office and work-from-home days. Ideal candidates should have a diploma or GCE A level and a friendly, outgoing personality.

Qualifications

• Previous customer service experience is advantageous.
• Can commit on an immediate basis is advantageous.

Responsibilities

• Investigate and resolve escalated inquiries or complaints related to shipments.
• Coordinate with operations and logistics departments.
• Maintain accurate documentation of escalated cases.

Skills

Customer service

Outgoing personality

Education

Diploma

GCE A level

Job description

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The Opportunity

• Work in leading Logistics and delivery services MNC
• 5 days work week, weekends required (weekends WFH, 3 weekdays that can be flexible)
• Salary up to $2,800
• 3 months contract afterward 1 year renewable contract
• Shift hours: 9am-6pm or 12pm-9pm (no OT is required)

The Talent

• Comfortable to commit shift hours above and work weekends (can WFH)
• Previous Customer service/experience is advantageous
• Can commit on a immediate basis is advantageous
• Outgoing and friend personality
• Min Diploma/GCE A level in any disciplines

Job Description

• Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
• Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
• * Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
• * Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
• * Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
• * Work closely with relevant departments to ensure smooth consistent service delivery.
• * Provide feedback and insights to improve overall customer care processes.

Next Step

Prepare your updated resume, send to the following email or Apply here:

[e-mail]

*Only shortlisted candidates will be contacted*

Eugene See
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460