Customer Services Officer (Joining bonus of $5000 for Singaporeans and PRs)

SATS Ltd.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that values its people as its greatest asset. As a Customer Service Officer, you will play a vital role in enhancing passenger experiences, leading a dynamic team in check-in and departure processes. This role offers an opportunity to grow in a supportive environment that recognizes talent and fosters meaningful contributions. With a commitment to diversity and a holistic approach, this position is perfect for individuals eager to make a difference in the airline industry.

Qualifications

• 2+ years in customer service or related fields.
• Strong English communication skills.

Responsibilities

• Lead a team to ensure smooth passenger check-in and departures.
• Create memorable experiences for passengers.

Skills

Customer Service

Interpersonal Skills

English Proficiency

Education

GCE A Levels

Diploma from Local Polytechnic

Job description

Company description:

About Us Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning, and aviation laundry. SATS Food Solutions serves airlines and institutions, operating central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East, and Africa, powering an interconnected world of trade, travel, and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries, covering trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset, and we build our success on the knowledge, expertise, and performance of every contributor. We embrace diversity and uniqueness, offering a holistic approach and commitment to FAM (Fulfilling, Appreciated, Meaningful) in the workplace. We provide opportunities for fulfilling careers that foster growth, recognize talent and capabilities, and inspire meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

You play a vital role in creating a memorable experience for all our passengers. As a Customer Service Officer, you will lead a team performing various roles such as check-in, greeting passengers upon their arrival, and ensuring a smooth departure process.

Key Requirements

• Possess at least 2 GCE A level credits or a diploma in any discipline from a local polytechnic
• At least 1-2 years of work experience in a customer service, hotel, or lounge-related industry
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile